TAMANNA MALIK

Innovative HR-tech 'human-assisted SaaS' platform

• Being the first Product Manager in the firm, set goals and formalized policies and prioritized tasks to maximize team performance and meet the desired timelines.
• Established robust community of approximately 40 recruiters, serving 27 companies on platform by launching interactive modules tailored for distinct target customer segments, including Employers and Recruiters.
• Documented user stories, specifications, and product features in detailed work order to communicate across teams.

India's largest B2B & B2C ecommerce logistic courier aggregator

• Responsible for Product Roadmap, Product Development Lifecycle, and Stakeholder Management
• Launched Seller Dashboard Subscription Model, adopted by ~15% of users and accounting for 1.83% gross margin
• Launched Mobile Application for small businesses to manage their order placement flow on the go. Currently adopted by ~29% user base.
• Analyzed data sets and trends impacting business performance and converted them into actionable insights for product teams.

India's leading Payment Gateway empowering 4,50,000+ businesses

• Led revamp of UX & content of internal wiki making it more intuitive, user friendly and relevant for employees & partners
• Planned and executed go-to-market for newly launched 'PayU's WhatsApp for Businesses' product, including crafting narrative, industry announcements, marketing campaigns with targeted outreach.

Australia's largest chain of supermarkets and grocery stores

• Responsible for a) ensuring highest level of customer happiness by satisfactory complaint resolution & assistance, b) efficient merchandising, c) inventory forecasting & vendor management.

An online platform for competitive exam preparation

• Responsible for end-to-end marketing & growth initiatives; planning to execution to impact analysis
• Led initiatives to grow the platform from 0 to 1000 creators.

An Indian chain of 5-star luxury hotels and resorts.

• Managed accounts of 7 major corporate clients of the hotel
• Reached out to prospective clients & signed 2 new corporate accounts for the hotel with an approx annual billing of 50L+.
• Managed events for multinational companies ensuring a smooth flow of operations by coordinating with different departments of the hotel.

India's largest IT consulting firm

• Part of the team responsible for migration from the legacy system to the latest AngularJS-based system.
• Enhanced security standards of confidentiality reports and client privacy by restructuring access matrix of Leadership Positions.