Summary
Overview
Work History
Education
Skills
Timeline
Generic
TASLEEM ARIF

TASLEEM ARIF

DELHI

Summary

Seeking an assignment in the domains of Customer Service/Client Retention/Contract Renewal, Operations and Staff Training and Development and Customer Relation management and Implementing SOP's in a growth oriented reputed company, preferably in Hygiene & Health Care Services (Pest Control Industries/Insecticides Industry)

Overview

15
15
years of professional experience
5
5
Languages

Work History

Educator

Unacademy
04.2025 - Current
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Assessed student performance and provided feedback to facilitate student success.
  • Created and implemented assessments to measure student progress.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.

Business Head

Ikari Esona Padma Technologies Pvt. Ltd
10.2022 - 03.2025
  • -Develop policies and administer programs to promote industrial and commercial business investment in urban and rural areas
  • -Design market research questionnaires
  • -Conduct social or economic surveys on local, regional or national areas to assess development potential and future trends
  • -Plan development projects and coordinate activities with representatives of a wide variety of industrial and commercial enterprises, community and business associations and government agencies
  • -Assess business opportunities and develop strategies to attract venture capital
  • -Respond to enquiries from members of the business community and general public concerning development opportunities
  • -Review and evaluate commercial or industrial development proposals and provide advice on procedures and requirements for government approval
  • -Conduct surveys and analyze data on the buying habits and preferences of wholesale or retail consumers
  • -Evaluate customer service and store environments
  • -Conduct research on consumers, competitors and the market place to identify trends to optimize marketing strategies for industrial and commercial products
  • -Analyze promotional and marketing campaigns to identify improvements
  • -Develop social and economic profiles of urban and rural areas to encourage industrial and commercial investment and development.
  • -Prepare reports, research papers, educational texts or articles
  • -Develop and apply E-commerce strategies
  • -Provide consultation on planning and starting of new businesses
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Performed client research and identified opportunities for account growth, account penetration, and market expansion.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
  • Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.

Zonal Manager

HVL Pest Services Pvt. Ltd
04.2021 - 10.2022
  • Enhanced communication between departments by initiating regular meetings to discuss ongoing projects, upcoming deadlines, goals achievements, and challenges faced.
  • Established a customer-centric culture within the zone, leading to improved customer satisfaction ratings and repeat business.
  • Managed a high-performing team of sales professionals, providing coaching and performance feedback for continuous improvement.
  • Coordinated with human resources to recruit top talent, ensuring that the zone''s workforce remains competitive and well-equipped for business challenges.
  • Optimized resource allocation across the zone by monitoring workload distribution among staff members and adjusting assignments as needed.
  • Implemented cost-saving initiatives within the zone, reducing overhead expenses and increasing profitability.
  • Monitored industry trends closely to identify potential threats or opportunities; devised corresponding action plans accordingly.
  • Negotiated favorable contracts with suppliers, ensuring competitive pricing and efficient delivery schedules for the zone.
  • Increased zonal sales revenue by implementing targeted marketing strategies and cultivating strong relationships with key clients.
  • Fostered an inclusive work environment by promoting diversity awareness; implemented policies that encouraged equal opportunity employment practices.
  • Conducted market research to identify new business opportunities, resulting in expanded client base and increased sales revenue.
  • Collaborated with marketing teams to develop targeted promotional campaigns that drove customer engagement and increased sales conversions.
  • Analyzed key performance metrics regularly, identifying areas for improvement and implementing necessary changes for optimal results.
  • Developed reports of zone performance and presented data to upper management.
  • Increased profit margin through inventory control, cost control and increased route productivity.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Regional Manager

HVL Pest Services Pvt. Ltd
08.2015 - 07.2016
  • -Business development (Key accounts/Corporate/B2B/SME’s/Retails etc)
  • -Renewal
  • -Customer Retention
  • -Key Account Management
  • -Customer Experience Management (CEM)-CRM, CRR
  • -Service Delivery Management
  • -Multiple Site Operations
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Assisted in recruiting, hiring and training of team members.
  • Increased profit by streamlining operations.

Technical Manager

TERMINIXSIS INDIA
03.2014 - 08.2015
  • -Key Account Management
  • -Customer Experience Management (CEM)
  • -Service Delivery Management
  • -Multiple Site Operations
  • -P/L and Revenue Management
  • -Budgeting & Forecasting
  • -Team Management
  • -Training and Development
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Increased profit by streamlining operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sr. Technical Officer

Truly Pest Solutions India (Truly Nolen International)
04.2013 - 03.2014
  • -Customer Retention
  • -Customer Experience Management (CEM)-CRM, CRR
  • -Service Delivery Management
  • -Multiple Site Operations
  • -Team Management

Technical Supervisor

Hicare Services Pvt. Ltd
04.2010 - 03.2013
  • -Customer Experience Management (CEM)-CRM, CRR
  • -Service Delivery Management
  • -Service Scheduling
  • -Budgeting & Forecasting
  • -Complaint Management

Education

DIPLOMA - Urban Pest Management

NATIONAL INSTITUTE OF PLANT & HEALTH MANAGEMENT- HYDERABAD
12.2015

Master of Science - M.Sc - Biotechnology

CCS UNIVERSITY
04.2001 -

Bachelor of Science - B.Sc - Biotechnology

CCS UNIVERSITY
04.2001 -

Ph.D. - Biotechnology

Jamia Milia Islamia
New Delhi, India
04.2001 -

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Outlook
  • Software uses
  • Social Media / Social Network
  • Team Management
  • Training and Motivating team to achieve the day to day task for organisational achievement

Timeline

Educator

Unacademy
04.2025 - Current

Business Head

Ikari Esona Padma Technologies Pvt. Ltd
10.2022 - 03.2025

Zonal Manager

HVL Pest Services Pvt. Ltd
04.2021 - 10.2022

Regional Manager

HVL Pest Services Pvt. Ltd
08.2015 - 07.2016

Technical Manager

TERMINIXSIS INDIA
03.2014 - 08.2015

Sr. Technical Officer

Truly Pest Solutions India (Truly Nolen International)
04.2013 - 03.2014

Technical Supervisor

Hicare Services Pvt. Ltd
04.2010 - 03.2013

Master of Science - M.Sc - Biotechnology

CCS UNIVERSITY
04.2001 -

Bachelor of Science - B.Sc - Biotechnology

CCS UNIVERSITY
04.2001 -

Ph.D. - Biotechnology

Jamia Milia Islamia
04.2001 -

DIPLOMA - Urban Pest Management

NATIONAL INSTITUTE OF PLANT & HEALTH MANAGEMENT- HYDERABAD

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