Tejas Chavan
Mumbai
Summary
Dynamic professional with extensive experience in P&L management and employee training at Yulu Bikes Pvt Ltd. Demonstrated success in enhancing customer service excellence and developing effective training programs. Expertise in talent acquisition strategies and performance evaluation metrics, resulting in improved team effectiveness and retention rates.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cluster Manager
Yulu Bikes Pvt Ltd
Mumbai
05.2022 - Current
- Prepared detailed performance reports for various business units based on P&L statements.
- Established performance metrics and goals for customer service and retention.
- Developed training programs to enhance skillsets of existing staff members.
- Coordinated recruitment activities, including job fairs, to attract top talent.
- Organized training sessions for new employees to ensure smooth onboarding.
- Created post-training evaluation surveys to assess performance improvements.
- Developed instructional materials, including presentations and online courses.
- Partnered with external vendors to provide competitive healthcare insurance options.
Sr. Executive Trainer
Bigbasket
Mumbai
06.2020 - 04.2022
- Developed individualized learning plans tailored to employee needs.
- Identified training requirements and designed relevant programs for staff development.
- Scheduled regular reviews with supervisors to evaluate employee progress post-training.
- Generated comprehensive reports on regional training activities for Director of Training's analysis.
Asst. Manager
McDonald's India Pvt Ltd
Mumbai
06.2018 - 03.2020
- Delivered exceptional service to customers through in-person and phone interactions.
- Developed strategies to enhance overall customer service experience.
- Ensured adherence to product quality and safety standards during inventory management.
- Analyzed employee feedback surveys to identify trends in workforce morale.
Education
Bachelor of Science - Tourism And Hotel Management
Bharti Vidyapeeth
Mumbai04-2018
HSC - Science
Kirti College
Mumbai03-2015
SSC -
St. Michael's High School
Mumbai03-2013
Skills
- P&L management and analysis
- Employee training and onboarding
- Learning management systems
- Performance evaluation metrics
- Talent acquisition strategies
- Customer service excellence
- Vendor management
- Office administration
- Training assessment
- Payroll administration
- HR metrics
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Certification
- Certified Fire Safety Training course from the Mumbai Fire Department.
Timeline
Cluster Manager
Yulu Bikes Pvt Ltd
05.2022 - Current
Sr. Executive Trainer
Bigbasket
06.2020 - 04.2022
Asst. Manager
McDonald's India Pvt Ltd
06.2018 - 03.2020
Bachelor of Science - Tourism And Hotel Management
Bharti Vidyapeeth
HSC - Science
Kirti College
SSC -
St. Michael's High School
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