THIRUNAVUKKARASU S
City Head Trainer - Professional Cleaning Services
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
City Head Trainer
Urban Company
Chennai
06.2019 - Current
- I was responsible for customer quality service at Chennai, I was ranked 1st in PAN India for the past year.
- I have trained 1000+ successful cleaning professionals in Chennai.
Chennai is one of the tough markets in India to crack in Onboarding, where I cracked 200+ OB new professionals into the system. - Chennai saltwater strains are one of the toughest strains in India, Where I have given the task to do optimal chemical testing across the city, I was assigned POC for 30 + Chemical Companies.
- I was responsible to introduce a scrubbing machine into the system, which was later implemented across India.
- I am responsible to manage a team of 4 trainers in Chennai.
Chennai city's cleaning NPS is at 18 during 2021, which I pulled up into 40 + currently. - Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
Manager
Indian Garden Macau Restaurant
Taipha
01.2016 - 03.2017
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Senior Team Leader
Travel Food Service, Chennai International Airport
Chennai
01.2014 - 01.2015
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Team Leader
Rain Tree Hotels
Chennai
12.2010 - 12.2013
- Built strong relationships with customers through positive attitude and attentive response.
- Supported office business development and customer service.
Education
Bachelor of Science - Hotel Management And Tourism Technology
Annamalai University
Chidambaram 07.2010 - 06.2012
Diploma - Hospitality And Tourism Management
SISI Institute of Hotel Management
Chennai 06.2005 - 05.2006
Skills
Team management
Problem Solving
Trainer coaching
Knowledge of city ordinances
City revitalization
Accomplishments
I have been awarded Best Trainer for 2 Years - PAN India.
Timeline
City Head Trainer
Urban Company
06.2019 - Current
Manager
Indian Garden Macau Restaurant
01.2016 - 03.2017
Senior Team Leader
Travel Food Service, Chennai International Airport
01.2014 - 01.2015
Team Leader
Rain Tree Hotels
12.2010 - 12.2013
Bachelor of Science - Hotel Management And Tourism Technology
Annamalai University
07.2010 - 06.2012
Diploma - Hospitality And Tourism Management
SISI Institute of Hotel Management
06.2005 - 05.2006