Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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THIRUNAVUKKARASU S

City Head Trainer - Professional Cleaning Services
Chennai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

City Head Trainer

Urban Company
Chennai
06.2019 - Current
  • I was responsible for customer quality service at Chennai, I was ranked 1st in PAN India for the past year.
  • I have trained 1000+ successful cleaning professionals in Chennai.
    Chennai is one of the tough markets in India to crack in Onboarding, where I cracked 200+ OB new professionals into the system.
  • Chennai saltwater strains are one of the toughest strains in India, Where I have given the task to do optimal chemical testing across the city, I was assigned POC for 30 + Chemical Companies.
  • I was responsible to introduce a scrubbing machine into the system, which was later implemented across India.
  • I am responsible to manage a team of 4 trainers in Chennai.
    Chennai city's cleaning NPS is at 18 during 2021, which I pulled up into 40 + currently.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained energy and enthusiasm in fast-paced environment.

Manager

Indian Garden Macau Restaurant
Taipha
01.2016 - 03.2017
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Senior Team Leader

Travel Food Service, Chennai International Airport
Chennai
01.2014 - 01.2015
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Managed inventories and stock and kept detailed records of inventory use and sales.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.


Team Leader

Rain Tree Hotels
Chennai
12.2010 - 12.2013
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supported office business development and customer service.

Education

Bachelor of Science - Hotel Management And Tourism Technology

Annamalai University
Chidambaram
07.2010 - 06.2012

Diploma - Hospitality And Tourism Management

SISI Institute of Hotel Management
Chennai
06.2005 - 05.2006

Skills

    Team management

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Accomplishments

I have been awarded Best Trainer for 2 Years - PAN India.

Timeline

City Head Trainer

Urban Company
06.2019 - Current

Manager

Indian Garden Macau Restaurant
01.2016 - 03.2017

Senior Team Leader

Travel Food Service, Chennai International Airport
01.2014 - 01.2015

Team Leader

Rain Tree Hotels
12.2010 - 12.2013

Bachelor of Science - Hotel Management And Tourism Technology

Annamalai University
07.2010 - 06.2012

Diploma - Hospitality And Tourism Management

SISI Institute of Hotel Management
06.2005 - 05.2006

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THIRUNAVUKKARASU SCity Head Trainer - Professional Cleaning Services