TOUSIF ABDUL GANI SHAIKH
Pune
Summary
Objective is to Gain knowledge, learn constantly & deliver the best to the organization in corporate field. To pursue a career in the field of Finance and Accounting which provides challenging work environment and allows me to grow professionally.
Reliable and friendly professional able to work with little oversight and collaborate in team environments.
Versatile Senior Operations Analyst well-versed in business reporting, compliance requirements, and process optimization. Well-organized and hardworking with excellent planning, problem-solving and communication skills developed over many years in the field.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Easebuzz Pvt Ltd
04.2023 - Current
- Handling merchant onboarding process i.e Pre onboarding & Post onboarding process.
- Pre onboarding:- Checking KYC of the merchants as per entity type and thus providing approval.
- Creating merchant account.
- Mapping and testing as per details and pricing provided by the RIC team.
- Sending Live kit ( Key & Salt ) to the merchant through mail.
- Providing QR based solutions through Instacollect & Wire.
- Post onboarding:- 1 to 1 mapping of netbanking, UPI, cards, Wallets codes provided by banking ops.
- Easebuzz is a software enabled payments platform that is helping small business to digitize payments without worrying about their business process problems.
Customer Support Associate
Pay U Finance Pvt Ltd
02.2022 - 04.2023
- Handling Social Media Queries & Escalations for Twitter, Facebook, Instagram, LinkedIn customer.
- Preparation of weekly & Monthly end to end reconciliation of customer accounts.
- Monthly Reports are sent to RBI- Reserve Bank of India for further auditing.
- Helping teammates in executing tasks, monitoring timeliness & quality of work.
- Vendor Management- Entering of new customer account in Oracle, handling merchant queries related to settlement, Providing GST invoice, Integration to merge account & Processing Refund.
- Create & deliver the final spreadsheet to the client after analyzing & calculating the financial data.
- Tools used - One Direct, OPS Panel, Salesforce, Freshdesk, Juspay, Kiosk, Oracle, Excel.
- PayU Finance India Private Limited provides financial processing services. The Company offers payment gateway solutions to online businesses through technology. PayU Finance is engaged in the business of providing products (LazyPay), enterprise lending & specific lending, apart from providing certain technology related services, financial services, or a combination of both.
Store Associate
Phoenix Mall
12.2014 - 09.2017
- Maintain the sales floor by checking visual merchandising of the store by displaying the products according the VM standards & thereby refilling the new stock.
- Helping Store Manager in Preparing Daily Sales Report, Weekly Reports, Expenses Report, Customer Details Report & Stock Report on daily basis.
- Managing the stocks & inventory time to time.
- Handling the store petty cash & informing the store manager about daily store expenses.
- Helping the customer to choose the right product by guiding them about latest fashion, style & thereby fulfilling their requirements according to their needs & taking regular follow ups.
- Handling customers queries, giving them proper solution & thus retaining old customers.
- Retail Brand
Education
MBA -
Pune University
B. Com -
Pune University
12th SSC -
Pune University college
10th HSC -
Pune University college
Skills
- Merchant onboarding
- KYC compliance
- Payment processing
- Customer relationship management
- Vendor management
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Client relationship management
- Problem-solving abilities
- Multitasking Abilities
- Risk assessment
- Time management abilities
- Reliability
- Multitasking capacity
Hobbies and Interests
- Reading Books & Comics
- Listening to western music
Personal Information
- Date of Birth: 08/29/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Languages
English
First Language
Hindi
Advanced
C1
Marathi
Proficient
C2
Timeline
Assistant Manager
Easebuzz Pvt Ltd
04.2023 - Current
Customer Support Associate
Pay U Finance Pvt Ltd
02.2022 - 04.2023
Store Associate
Phoenix Mall
12.2014 - 09.2017
MBA -
Pune University
B. Com -
Pune University
12th SSC -
Pune University college
10th HSC -
Pune University college