Ujjwal Pratap Singh
Kolkata,WB
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. A result-oriented banking professional with experience in Trade & Forex, Treasury, sales, strategy, Cash Management Services, Supply chain finance and relationship management.
Overview
16
16
years of professional experience
Work History
Regional Head Sales
ICICI Bank
08.2022 - Current
- Handling 12 member team which include both from Trade operation and retail sales.
- Implemented data-driven decision making, using analytics to identify trends and inform strategy development.
- Improved regional performance by implementing strategic sales initiatives and effective team management.
- Delivered consistent results in challenging markets, adapting strategies to meet changing conditions.
- Building trade asset book and increasing bank CASA in the assigned region.
- Increased revenue by identifying new business opportunities and closing high-value deals.
Trade Product Sales
Federal Bank Limited
09.2021 - 08.2022
- Assisting Karnataka Corporate & Institutional Banking trade and supply chain finance.
- Streamlined internal processes for better efficiency, reducing costs while maintaining quality standards.
- Delivered exceptional customer service, addressing concerns promptly and ensuring satisfaction for long-term success.
- Identified new market opportunities, expanding the company''s client base and boosting sales figures.
- Bridge gap between trade operation, RM and customers with effective communication and grievance redressal.
- Trained new team members on company procedures, product offerings, and best practices for successful selling techniques.
Product Sales Manager
Kotak Mahindra Bank
11.2016 - 09.2021
- Delivered exceptional customer service, addressing concerns promptly and ensuring satisfaction for long-term success.
- Analyzed sales performance to identify areas of weakness, making recommendations to improve sales.
- Conducted productive partnerships with key industry influencers to elevate brand awareness within the targeted markets.
- Ensuring seamless process flow and adhering compliance for trade & forex and capital account transactions.
- Delivered comprehensive training programs for new team members, enhancing productivity and skillsets.
Treasury Relationship Manager
AXIS BANK Ltd.
03.2014 - 11.2016
- Deepening existing relationship and playing a pivotal role in harnessing forex business from retail and corporate segment
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Large Business Relationship Manager
Development Bank Of Singapore, DBS
03.2013 - 02.2014
- Develop Sales plan for each relationship to provide an array of services and solutions through trade services.
- Develop a comprehensive understanding of the customer’s requirements through extensive interaction with the customer and recommend, wherever possible, suitable transaction banking solutions to address customer needs.
- Collaborated with cross-functional teams to develop and implement strategic initiatives for business growth.
- Delivered comprehensive training programs for new team members, enhancing productivity and skillsets.
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
- Built relationships with customers and community to promote long term business growth.
Associate Manager
Royal Bank Of Scotland, RBS
12.2009 - 06.2011
- Develop Sales plan for each relationship to provide an array of services and solutions such as Trade, Treasury and Payments and Cash Management.
- Handling customer queries / operational issues on various products – Collections, Payments, Remittances, Trade in a professional manner and provide resolution within agreed TATs.
Sales Associate
HSBC Bank
04.2008 - 12.2009
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Grow the Business Banking customer base by acquiring new transaction banking customers and trade potential customer to achieve business targets.
Education
MBA - International Business Management
University of Greenwich
Singapore03.2013
BBA - Marketing
Bangalore University
Bengaluru, India06.2007
JAIIB -
Indian Institute of Banking Federation
02.2022
Certificate in Trade Finance -
Indian Institute of Banking Federation
2015
Certificate in Foreign Exchange Operation -
Indian Institute of Banking Federation
2021
Professional Scrum Master 1 -
SCRUM.org
2022
Skills
- Team Management
- Trade Finance
- AML & KYC
- Relationship Building
- SQL
- SWIFT
- Payments
- GAP & SWOT Analysis
- Treasury and Foreign Exchange
- Process Improvement
- AGILE Methodology
- Sales and Marketing
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Kannada
Beginner (A1)
Timeline
Regional Head Sales
ICICI Bank
08.2022 - Current
Trade Product Sales
Federal Bank Limited
09.2021 - 08.2022
Product Sales Manager
Kotak Mahindra Bank
11.2016 - 09.2021
Treasury Relationship Manager
AXIS BANK Ltd.
03.2014 - 11.2016
Large Business Relationship Manager
Development Bank Of Singapore, DBS
03.2013 - 02.2014
Associate Manager
Royal Bank Of Scotland, RBS
12.2009 - 06.2011
Sales Associate
HSBC Bank
04.2008 - 12.2009
MBA - International Business Management
University of Greenwich
BBA - Marketing
Bangalore University
JAIIB -
Indian Institute of Banking Federation
Certificate in Trade Finance -
Indian Institute of Banking Federation
Certificate in Foreign Exchange Operation -
Indian Institute of Banking Federation
Professional Scrum Master 1 -
SCRUM.org
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