Umashankar Giri

Composed technical strategies and provided guidance to IT professionals and cross-functional teams on compliance issues

• Directed progress and ensured productive work ethics by efficiently delegating work and providing common deadline
• Supplied technical support for both server hardware and server software teams
• Management and Operations of Datacenter, Operating Systems, Servers, Storage & Cloud Computing
• Infra Capital expenditures and operation expenditures planning for budgeting and approvals and cut down physical and carbon footprints
• Business interaction for new campaigns and requirement planning with end-to-end ownership and execution
• Automated monthly deck reports preparation and presentation to top leaders
• 10+ mission-critical IT-related projects with total budget of USD 5M
• Implemented suitable technology to streamline end-to-end IT operations which optimized TAT by 10%
• Designed technological systems to enhance customer experience and collected feedback to sense software updates
• Supervised company networks and computer systems to ensure optimal performance; increased system efficiency by 40%
• Hybrid cloud management suite deployment, integration, and rollout for business users
• Led development of new enterprise migration from Oracle to SAP Hana (SOH)
• Migration was done for ECC, SRM, PI, FIORI, and BEP
• Citrix App publishing for BCS application
• This is critical for revenue generation and implementation was done for all India users
• Analyzing technology environment, solutions to work effectively, scale, meet and set business needs
• Assessed technology risks for suggesting tweaks and taking purchase approvals for equipment & software to slash costs
• Fostered relationships with 15+ IT vendors, which helped company stay one step ahead with new technologies
• Convened 3+ workshops in a month to educate the employees on the latest technology and company policies & guidelines
• Initiated VAPT assessment and closure of security threads
• Performed monthly system audits pertaining to technologies implemented and generated monthly 2+ reports for seniors.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention
• Analyzed customer feedback data to identify areas of improvement and develop solutions
• Increased customer satisfaction by addressing and resolving concerns in a timely manner

• Conducted regular checks on network and data security and identified opportunities to improve & update software
• Preserved assets by implementing disaster recovery and familiarized customers with backup procedures by conducting workshops
• Led mission-critical software implementation initiatives, overseeing all phases of beta testing cycles and revision of operational procedures in accordance with new system functions and requirements
• Attained consistent 99% uptime by implementing disaster recovery and fault tolerance plans
• Constructed and managed Information Systems, Technical Support, Production, and Repair shipping schedules
• Developed and trained team to provide support to culturally diverse international customer base
• Training and development.
• Trained new team members by relaying information on company procedures and safety requirements
• Improved team productivity by implementing efficient project management strategies and streamlining communication channels

• Analyzed company's technology and IT systems and formulated strategies ensuring right architecture and functionality
• Led to escalated productivity of 20%
• Improved efficiency of 200+ systems by performing hardware and software installation & upgrade with extreme precision
• Managed IT initiatives and trained in-house IT team of 20 on updated practices to stay on par with industry standards and best practices
• Primary point of contact person on 24-hour, 7-days-week basis, in charge of coordinating critical disaster recovery
• Instituted and revised departmental procedure manuals to assist staffs in all aspects of mainframe operations
• Ensured committed support team through cross-training of Computer Operations and Production Control staffs on system upgrades, disaster recovery
• Guided all aspects of personnel management and leadership of shift operators in areas of interviewing, hiring, training, supervision, delegation, evaluation, and promotion recommendation
• Examined customer requirements and business objectives and provided strategic solutions to effectively utilize technology
• Enhanced quality of work by 35% and productivity by 25%
• Interpreted clients' business needs by implementing technological solutions and generated detailed reports on its efficacy
• Planned timelines for completion of 10+ projects and ensured their timely completion while monitoring quality and accuracy
• Oversaw success of IT solutions that were implemented and made changes as deemed necessary
• Spotted security threats and revised existing systems to suggest improvements.