Summary
Overview
Work History
Education
Skills
Languages
Timeline
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V. Saravanan

V. Saravanan

Chennai

Summary

Dynamic professional with extensive experience in e-commerce strategy and data analysis at POORVIKA MOBILES (P) LTD. Demonstrated ability to drive online sales growth and improve customer satisfaction through effective team leadership. Expertise in payment gateway management and competitive analysis, consistently achieving impactful results.

Overview

16
16
years of professional experience

Work History

Deputy Manager

POORVIKA MOBILES ( P ) LTD
Chennai
02.2021 - Current
  • Developed a comprehensive e-commerce strategy to increase online sales.
  • Assisted in developing a payment gateway system for customers to complete their purchase transactions securely.
  • Monitored competitors' websites and pricing structures to ensure competitive positioning within marketplaces.
  • Provided technical support related to e-commerce issues such as order processing or product availability inquiries.
  • Managed inventory levels by monitoring stock levels and ordering new items when necessary.
  • Established relationships with third-party vendors for sourcing products or services needed by customers.
  • Created reports on website analytics and identified opportunities for improvement in conversions and engagement rates.
  • Maintained accurate records of orders placed online.
  • Supported sales team members to drive growth and development.
  • Prepared monthly progress reports detailing achievements against set targets.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Internal Auditor

POORVIKA MOBILES ( P ) LTD
Chennai
02.2012 - 02.2021
  • Documented audit findings in formal reports presented to senior management team.
  • Collaborated with other departments across the organization on various issues related to financial reporting.
  • Researched new developments in auditing standards, regulations, and best practices.
  • Maintained a database of all completed audits and their results.
  • Developed audit programs and internal control systems to identify areas of risk.
  • Ensured that all necessary documents were properly filed according to company policy.
  • Supervised office and personnel during manager absences to keep workflows running smoothly.
  • Performed testing of internal controls based upon strict regulations.
  • Analyzed data from audits, compiled it into reports and disseminated to proper personnel.

Branch Manager

POORVIKA MOBILES ( P ) LTD
Chennai
02.2010 - 02.2012
  • Managed staff scheduling, hiring and training processes.
  • Organized professional development programs for employees at all levels of the organization.
  • Identified opportunities for process improvement initiatives within the branch.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Resolved escalated customer complaints in a timely manner.
  • Assisted other branches when needed during peak periods or special projects.
  • Designed sales and service strategies to improve revenue and retention.
  • Planned work schedules to maintain adequate staffing levels.
  • Supported outside sales force in servicing and obtaining new business.

Sales Executive

POORVIKA MOBILES ( P ) LTD
Chennai
06.2009 - 02.2010
  • Resolved customer queries regarding billing disputes and service issues.
  • Fostered strong customer relations to enhance satisfaction and retention.
  • Motivated staff to drive sales efforts and achieve targets.
  • Cultivated relationships with existing customers to encourage repeat business.

Education

MBA - Human Resources Management

NIBM GLOBAL
Chennai
04-2021

Bachelor of Science - Chemistry

Pachaiyappas College
Chennai
03-2008

Skills

  • Microsoft Office proficiency
  • Email management
  • Power BI expertise
  • E-commerce strategy
  • Inventory control
  • Sales reporting
  • Data analysis
  • Team leadership
  • Problem solving
  • Staff development
  • Customer service
  • Documentation skills
  • Payment gateway management
  • Competitive analysis

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

Timeline

Deputy Manager

POORVIKA MOBILES ( P ) LTD
02.2021 - Current

Internal Auditor

POORVIKA MOBILES ( P ) LTD
02.2012 - 02.2021

Branch Manager

POORVIKA MOBILES ( P ) LTD
02.2010 - 02.2012

Sales Executive

POORVIKA MOBILES ( P ) LTD
06.2009 - 02.2010

MBA - Human Resources Management

NIBM GLOBAL

Bachelor of Science - Chemistry

Pachaiyappas College

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V. Saravanan