VAISAKH MENON

Coordinated import shipments from booking to final delivery.
Served as primary contact for customers regarding shipment status and inquiries.
Resolved customer issues and complaints promptly to maintain strong client relationships.
Acted as liaison between carriers and customers for smooth communication.
Monitored shipment schedules and customs requirements to ensure timely cargo movement.
Assisted in maintaining service quality and customer satisfaction through accurate shipment information.

• Handled end-to-end cargo clearance processes, ensuring smooth and timely operations.
• Monitored and managed tasks related to compliance, adhering to regulatory and industry standards.
• Managed export manifestation and rate filing to ensure accurate shipping documentation.
• Ensured compliance with international shipping regulations and standards.
• Coordinated vessel allocation management, optimizing space utilization and shipment scheduling.
• Handled hazardous cargo bookings, including IMDG-class shipments, in compliance with safety requirements.
• Maintained accurate records, documentation, and communication with clients and internal teams for seamless operations.

• Spearheaded export and import documentation, ensuring accuracy and compliance with international shipping standards.
• Managed customs filing and clearance processes, facilitating timely movement of goods through customs authorities.
• Handled customer service activities, addressing client queries and providing shipment updates.
• Operated and maintained OMR systems for processing shipping-related documentation.
• Coordinated operational activities to ensure smooth vessel handling and cargo movement.
• Demonstrated proficiency in billing and accounts procedures, maintaining accurate financial records and invoicing.
• Ensured adherence to compliance requirements for hazardous and non-hazardous cargo.

• Coordinated daily shipping operations, ensuring timely and efficient vessel handling.
• Managed cargo documentation, including bills of lading, manifests, and customs paperwork.
• Monitored vessel schedules and liaised with port authorities, agents, and clients to ensure smooth operations.
• Supervised loading and unloading processes, ensuring compliance with safety and operational standards.
• Handled customer queries and provided updates on shipment status.
• Assisted in preparing operational reports and maintaining accurate records.
• Supported the team in resolving operational issues and ensuring client satisfaction.