Passion for an Independent artist as singer
VAISHALI. B
Customer Support-Onboarding Specialist
Chennai
Summary
Senior Customer Service Representative with 3+ years of experience working on and leading a call-center team.personally handled sales,tech support and customer care calls daily accumulating customer satisfaction rating to date.Currently I am Seeking an high-level position to the enlightenment of my career in a professional environment. Conscientious Customer Support with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Support Associate
Onboarding Specialist-International Process
Chennai
03.2022 - Current
- Excuetive at Skill-Lync (Currently Working from
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Customer Support Excuetive
Wesafe Impex Exports
03.2021 - 12.2022
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Business Development Associate
Byjus
Bangalore
07.2020 - 03.2021
- Negotiated contracts and closed sales with new and existing clients.
- Developed business pipeline using cold and warm techniques.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Anchor at Prakalya Television, TIRUPPUR
01.2019 - 01.2020
Education
B.E - CSE
Sri Krishna College of Technology, Coimbatore
Coimbatore 08.2016 - 01.2020
HSC - Bio-Maths
Green Park Matriculation Higher Secondary School
Namakka 04.2014 - 01.2016
SSLC - undefined
S.K.V
Matriculation Higher Secondary School
Attended 15 days workshop on Marketing Resource in CAREER INFOTECH. - undefined
Undergone Business English Certificate Preliminary and Vantage Language Assessment. EXTRA CURRICULAR ACTIVITIES: Event Coordinator in Avantaa - undefined
ACHIEVEMENS: Elite Certificate on CLOUD COMPUTING awarded by NPTEL. - undefined
Skills
Report preparation
undefinedCertification
Udemy certification course in Fundamentals to your Customer Success Manager Career.
Interests
Interested in socialising with people
Timeline
Udemy certification course in Fundamentals to your Customer Success Manager Career.
02-2023
Customer Support Associate
Onboarding Specialist-International Process
03.2022 - Current
Customer Support Excuetive
Wesafe Impex Exports
03.2021 - 12.2022
Business Development Associate
Byjus
07.2020 - 03.2021
Anchor at Prakalya Television, TIRUPPUR
01.2019 - 01.2020
B.E - CSE
Sri Krishna College of Technology, Coimbatore
08.2016 - 01.2020
HSC - Bio-Maths
Green Park Matriculation Higher Secondary School
04.2014 - 01.2016
SSLC - undefined
S.K.V
Matriculation Higher Secondary School
Attended 15 days workshop on Marketing Resource in CAREER INFOTECH. - undefined
Undergone Business English Certificate Preliminary and Vantage Language Assessment. EXTRA CURRICULAR ACTIVITIES: Event Coordinator in Avantaa - undefined
ACHIEVEMENS: Elite Certificate on CLOUD COMPUTING awarded by NPTEL. - undefined
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