Windows Web Server
Vamsi Krishna Raju R
Associate Manager
Visakhapatnam
Summary
Service-oriented Manager with commitment to excellence with more than 10+ years of experience. Effective collaborator promoting great Leadership qualities, Project Management and Technical skills which backed by as a training in ability to wear multiple Hats. Proven history of outstanding client service and support.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Associate Manager
Virtual Guard services Pvt Ltd (Pro-Vigil)
Visakhapatnam
03.2021 - 07.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction by meeting service expectations.
- Created employee schedules to align coverage with forecasted demands by identifying resources to meet project goals and objectives which helps operations moving smoothly.
- Oversaw training and onboarding process for all newly hired employees within Technical Support Departments.
- Developed and initiated projects by coordinated resources from stake holders, managed costs, and monitored performance.
- Developed project management roadmap to define project objectives, timelines and milestones by facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Capacity Building Trainer
Sri Aurobindo Society
New Delhi
09.2019 - 03.2020
- Developed and implemented performance improvements strategies and plans to promote continuous improvement in educational system through training.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Business Analyst
Accenture
Hyderabad
10.2017 - 06.2019
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Managed a team of technical support engineers.
- This involved process training according to the updates, communicating business needs and organizational goals promptly, and helping them deliver the expected results.
- Diagnose and troubleshoot software and hardware problems which includes resolving network related and configuring devices remotely to provide immediate support.
Process Associate (SME)
Genpact
Hyderabad
04.2015 - 10.2017
- Our Team of Hosting and Technical support specialists will be primarily responsible for maintenance and support of Shared, Virtual, Dedicated and Cloud servers.
- Maintaining hosting environment in both a Linux and Windows environment by resolving specific issues including debugging customer sites to aid in problem resolution as well as customer sites setup.
- Ensuring servers are kept up to date and free of potential exploits.
- Maintain a high available environment to minimize interruption to customers. Researching competitive product offerings and recommending changes to existing products or new additions.
- Performing DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues.
- Assisting in Maintaining internal corporate systems including corporate email. messaging, websites, SQL servers and web security.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Sales Manager
Exide Life Insurance
Visakhapatnam
10.2014 - 04.2015
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled all customer relation issues pleasantly, enabling quick resolution and client satisfaction.
- Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients.
Team Manager
Vani Web Solutions (Vizag AtoZ Info)
Visakhapatnam
05.2012 - 05.2014
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Evaluated employee performance on Quarterly basis and coached and trained 15 team members, increasing quality of work and employee motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
B.Tech - Information Technology
Kakinada Institute Of Engineering And Technology
Kakinada, Andhra Pradesh, India 06.2009 - 01.2014
Skills
Project Management
Operations management
Department oversight
Staff supervision
Strategic planning
Effective leader
Staff training/development
Accomplishments
- Awarded as "Best Performer" and "Rock Star" multiple times by clients for being a top performer.
- Successfully handled multiple (Godaddy, Google Fi, AI based Surveillance) projects by utilizing resources effectively with 100% client satisfaction.
- Successfully handled Sprint transaction and Granite (T-mobile) Technical projects.
- Created KB articles for all technical issues and provided knowledge sharing platforms for the teams.
- Streamlined process by taking initiative with effective solutions and resource allocation.
Affiliations
- Successfully completed "Leadership Development program" by "Right Management".
Software
Linus Web server
Hardware and Networking
AWS
Certification
AWS Certified Solutions Architect
Interests
Travelling, Movies
Timeline
AWS Certified Solutions Architect
10-2021
Associate Manager
Virtual Guard services Pvt Ltd (Pro-Vigil)
03.2021 - 07.2023
Capacity Building Trainer
Sri Aurobindo Society
09.2019 - 03.2020
Business Analyst
Accenture
10.2017 - 06.2019
Process Associate (SME)
Genpact
04.2015 - 10.2017
Sales Manager
Exide Life Insurance
10.2014 - 04.2015
Team Manager
Vani Web Solutions (Vizag AtoZ Info)
05.2012 - 05.2014
B.Tech - Information Technology
Kakinada Institute Of Engineering And Technology
06.2009 - 01.2014