VIBUDH PARASHAR
IT Engineer
New Delhi,DL
Summary
Overall 11 years of IT Experience in the field of IT Operations, ITIL Service Delivery & Support. Over 6+ years of experience in Citrix/SCCM/Windows administration.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Operations Engineer
SoftwareOne India Pvt. Ltd
06.2016 - Current
- System Center Configuration Manager 2012, 2016, Current Branch- latest versions.
- Deployment of Server Operating Systems (Different flavors).
- Patching on server operating systems (MS Software Update).
- Internal Software/application deployment & troubleshooting.
- Troubleshooting the SCCM Infrastructure, client and server components.
- Supporting various versions of Microsoft Operating Systems, Server 2008, 2012, 2016 & 2019
- SCCM upgrade Implementation and maintenance.
- Supporting Microsoft Navision team for their NAV and Business Central instances/service creation and remediation.
- Experience with PKI, issuing certificates, and configuring Root Certificate Authorities
- Collecting Inventory and creating & managing collections for new applications or scripts in environment.
- Providing patch compliance reports and subscription creation for daily, weekly and Monthly basis reports.
- Vulnerability Risk Identification and Remediation on monthly basis.
- Supporting various versions of Microsoft Operating Systems, Server 2008 and 2012, 2016, 2019 and Active Directory. OU design, and group policies, DNS, DHCP, WSUS management and handling.
- 3+ years’ experience in provisioning and troubleshooting AWS VDIs.
Senior Specialist
SoftwareOne India Pvt. Ltd
11.2014 - 05.2016
- Solely responsible member to set up a IT Operations BCP site in Chennai.
- Manage end-to-end transitions within the IT Operations division for the Chennai site.
- Facilitated training while mentoring new hires and was instrumental in making the site ready and operational for a 24/7 atmosphere.
- Collaborated with different Stakeholders to transit tasks in Chennai and offload other resources in different locations.
- Review operational requirements and coordinate creation of process documents such as SOPs, training plans, metrics, and other operational support documents.
- Create and maintain transition project documents such as Transition Plan, Action and Issue Logs, Risk Tracker, Communication Plan, etc.
Technical Support Specialist
Dell
10.2012 - 10.2014
- Managing Incidents/Service Requests through their entire life-cycle from the first point of contact to resolution, proactively, keeping the user informed about progress
- Working closely with different vendors and next-level team to resolve the outages(network or application) and completion of planned or unplanned maintenance activity
- Working on Win 2008 & 2012 Server and Exchange 2010
- IT Infrastructure Monitoring with SCOM and Cisco Meraki Portal
- Troubleshooting MS Office tool, Network Printer & managing other Helpdesk Tasks.
- Managing FTP, CRM, Live Meeting, WebEx, Arcplace, Code 42 backup and Navision accounts.
- Imaging Notebook, installing software on user machine through DSM Heat.
- Responsible to create & update maintenance & outage KB's and doing end-user communication
Senior Associate
Wipro
08.2011 - 09.2012
- Troubleshoot all the issues related with Printers and Internet Service Provider.
- Support the client over the call, email or chat.
Education
Bachelor - Engineering
Visvesvaraya Technological University
Intermediate - Science
CBSE Board
Matriculation -
CBSE Board
Skills
SCCM
Timeline
Senior Operations Engineer
SoftwareOne India Pvt. Ltd
06.2016 - Current
Senior Specialist
SoftwareOne India Pvt. Ltd
11.2014 - 05.2016
Technical Support Specialist
Dell
10.2012 - 10.2014
Senior Associate
Wipro
08.2011 - 09.2012
Bachelor - Engineering
Visvesvaraya Technological University
Intermediate - Science
CBSE Board
Matriculation -
CBSE Board
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