Vidhi Chauhan
Gurugram
Summary
Results-driven professional with over 3 years of experience in client-facing roles across the EdTech industry. Proven ability to engage and build strong relationships with a diverse range of stakeholders—from freshers and working professionals to CXOs and technical consultants. Adept at handling high-volume customer interactions, resolving queries efficiently, and ensuring seamless client onboarding and satisfaction. Skilled in CRM tools (LeadSquared), complaint handling, and cross-functional collaboration. Now transitioning into Operations / Customer Support, bringing a strong foundation in process-driven client management, empathetic communication, and team coordination.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Senior Learning Consultant
HeroVired
Gurugram
01.2026 - 03.2026
- Engaged with prospective learners via calls and messages to understand their educational needs and career goals, providing tailored support.
- Built and maintained strong rapport with clients through consistent, empathetic communication and proactive follow-ups.
- Supported smooth onboarding by assisting students through enrollment steps and conducting timely follow-up calls and messages.
- Monitored progress of trainees against established objectives during and after program completion.
Senior Learning Consultant
Great Learning
Gurugram
01.2025 - 10.2025
- Handled professional client inquiries about Data Science and Generative AI programs from UT Austin and Great Lakes, providing clear information to support upskilling decisions.
- Conducted one-on-one support calls to understand client needs, address concerns, and recommend suitable programs for optimal outcomes.
- Delivered responsive career and learning support to clients in AI, Analytics, and Technology domains, resolving queries promptly via phone and email.
- Monitored client engagement through regular follow-ups and personalized check-ins, ensuring high satisfaction and retention throughout their journey.
Career Development Executive
Jaro Education
Gurugram
02.2023 - 12.2024
- Managed high volume outbound calls and follow-ups, conducting counseling sessions and resolving concerns of working professionals.
- Maintained consistent performance across quarters while handling student concerns and providing accurate course information.
Education
B.SC. - CHEMISTRY HONS.
Subharti University
01.2023
12TH - CBSE BOARD
Dayavati Modi Academy
01.2020
10TH - CBSE BOARD
St. Francis Convent School
01.2017
Skills
- Customer communication
- Query resolution
- Complaint handling
- Client relationship management
- Counselling
- CRM Tools
- LeadSquared
- MS Office
- Word
- Excel
- PowerPoint
- Team collaboration
- Problem-solving
Certification
Data Visualization using Power BI- Microsoft.
Disclaimer
I hereby declare that the above details are true and correct to the best of my knowledge.
Timeline
Senior Learning Consultant
HeroVired
01.2026 - 03.2026
Senior Learning Consultant
Great Learning
01.2025 - 10.2025
Career Development Executive
Jaro Education
02.2023 - 12.2024
B.SC. - CHEMISTRY HONS.
Subharti University
12TH - CBSE BOARD
Dayavati Modi Academy
10TH - CBSE BOARD
St. Francis Convent School