Job Search Status
Open to workDesired Job Title
Desktop Support EngineerTechnical Support EngineerTechnical Support EngineerWork Type
Full TimeLocation Preference
On-SiteLocation: New Delhi, INGurgaon, HR
Open to relocation: Yes
Open To Work
Vijay Kumar
New Delhi
Work Preference
Summary
CARRER OBJECTIVE: - Looking for an organization, where individual talent, skills, honesty & hard work are acknowledged, and conductive work culture is provided along with intellectually stimulating environment & financially rewarding career.
Overview
8
8
years of professional experience
Work History
Desktop Support Engineer
Artech Infosystems Private Limited
03.2022 - Current
- Office 365 support, Maintenance, and administration (Account provisioning, migration from Exchange to office 365, Distribution list, shared mailbox, group creation.)
- Performed user account management tasks such as creating new accounts, resetting passwords, and managing user permissions
- Helped resolve technical issues with Office 365 applications and services
- Basic knowledge PowerShell to perform the basic task for multiple users at a time, like, Users details update (Manger name update, designation update, export the users list details from the specific group), Archive policy enable
- Intune Admin- First level support, User Management
- Developed organizational units in AD and managed user security with group policies
- Configuring Sites and Managing Replication
- Administering Active Directory Objects-users, groups, user right management etc
- Knowledge of installation Cent- OS Ubuntu, Kali Linux [RHEL7,8) Windows, System updates’ OS hardening, LVM Creations OS Version upgrades as per vendor recommendations
- Good hands of experience in Kites application and Service now Portal
- Setting up Wireless NIC, Local and Network Printer Setting and Configuration
- Bit Raser Clean-up & certificate backup
- VC Connectivity & Related issue
- Providing VIP Support
- E Audit Software installation and troubleshoot
- Setting up Wireless NIC, Local and Network Printer Setting and Configuration
- MS Outlook Configuration & Repair & Create PST & OST Files.
Technical Support Engineer
WNS Global Services Private Limited, Private Limited
10.2018 - 02.2022
- L2 on a client location
- My Payroll Company was Comnet Solutions, Provide troubleshooting and technical support via phone, ticketing tool and email
- Provide second remote level support to end users
- Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution
- Answer and appropriately handle incoming customer support requests via phone, e-mail, IM, and in-person requests
- In case of need escalate/transfer the request according to the escalation matrix
- Prepare wok/support and activity documentation, checklists documents to ensure a high quality of service delivery
- Installation, Configuration and Troubleshooting of Microsoft (Windows 7, 8.1 and 10)
- Responsible for Software, Application installation and monitoring performance
- Troubleshooting, installing, and configuring Mail Clients like MS-Outlook& Office 365 /Outlook 2013 /2016 a Lync
- Skype issue
- Manage Enterprise Antivirus (MacAfee)
- Troubleshooting and problem solving on the network
- Support to VIP user on emails, applications, and other mobility device
- Recording/tracking incidents and complaints and keeping end users informed about the status/progress
- Normally works on critical cases with co-ordination of my TL and others team and handle restricted area
- Solve internet related problem Configuration Basic TCP/IP Setting
- Managing the installation and configuration part of all standard software as per the company policy
- Installation, configuration, and maintenance of Local and Network Printers
- Coordinate and manage relationships with vendors that provide hardware, network, and other support
- Manage user ID unlock & reset password from Active Directory
- Gives support in multiple process like health care (GSK)
- All applications support
- BPO Support (Etraveli) all applications like Red Sabre, Amadeus, etc
- Banking
- (M&T), one best Bank, Jeffries, William Blair, Zions, First Abu Dhabi Bank and many more
- Client applications like Citrix, Remote Desktop, VM Ware installation and troubleshoot
- VPN Installation & Configuration Like, InstaSafe, Forti Client, Pulse secure, Cisco AnyConnect.
Technical Support Engineer
IBM Info Services Pvt Ltd
08.2015 - 05.2018
- My Payroll Company was Info Services Pvt Ltd
- Install and configure Operating Systems: Windows 10, 8.1 and windows7
- Managing regular day-to-day problem logged by users at Helpdesk Ticketing Tool with a team of
- Engineers as well as handling the administrative issues
- Responsible for timely attending the tickets within the "Response Time" and following the
- Technical and functional escalation matrix
- Extensive knowledge including installation, configuration& maintenance of Windows XP, Win-
- 7, win 8& WIN 10
- Providing L2 level desktop support to around 300 users which includes as support
- Application
- Support such as outlook etc
- Good hands of experience in Kites application and Service now Portal
- Maintains IT records as per policies and tracking for area of responsibility
- Network Troubleshooting
- Map drive Data Sharing through IP and Drivers
- Internet and LAN configuration and troubleshoot.
Education
certification of JCHNP (Jetking Certified Computer Hardware Networking - undefined
Graduate - undefined
Kanpur University, Y.D.P.G. College Lakhimpur
12th - undefined
U.P. Board
10th - undefined
U.P. Board
Skills
Application installations
Cloud-Based Software Deployment
Remote Diagnostics
Local Area Networking
Accomplishments
- TCP/IP configuration
- Network Cable Punching, Network and Sharing Files
- Hands on router configuration.
Timeline
Desktop Support Engineer
Artech Infosystems Private Limited
03.2022 - Current
Technical Support Engineer
WNS Global Services Private Limited, Private Limited
10.2018 - 02.2022
Technical Support Engineer
IBM Info Services Pvt Ltd
08.2015 - 05.2018
10th - undefined
U.P. Board
12th - undefined
U.P. Board
Graduate - undefined
Kanpur University, Y.D.P.G. College Lakhimpur