Vikram Singh
Bengaluru
Summary
Dynamic Service Delivery Manager at DXC Technologies with expertise in incident management and project coordination. Proven track record in driving continuous improvement initiatives, enhancing system reliability, and effectively communicating with clients. Skilled in change management and operations support, ensuring seamless service delivery and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
DXC Technologies
Bengaluru
11.2016 - Current
- Manage all aspects of service delivery operations in accordance with the refined scope of work.
- Facilitate systematic continuous improvement initiatives to enhance the availability, performance, and reliability of systems.
- Assist in the day-to-day delivery of assigned client accounts.
- Support the Account Delivery Manager in ensuring efficient account operations.
- Work closely with clients to understand their needs and assist in meeting their goals.
- Performing Functional Incident Manager, Change Manager and Problem Manager roles to drive incidents towards resolution.
- Make sure changes are properly documented and implemented.
- Determine root causes for the problem records.
- Contribute to budget management and cost control for the accounts.
- Assist in tracking key performance metrics and objectives.
- Stay informed about industry trends and their impact on account strategies.
- Address account-related issues and escalate as needed.
- Provide regular status updates on account performance.
- Infrastructure site enablement for Office move/relocations.
- NSSR based Projects for Server Decom, Server Builds, Application migration, Cloud migration, Data center relocation and Security (IAM).
- Guide the team leads in conducting bridge calls during critical incidents.
- Plan, direct, and co-ordinate the team's activities to manage and implement project.
- Co-ordinate interrelated projects with peers from initiation to final operational stage.
- Monitors, and reviews all project economics to include resources, and risk.
- Undertake status review meetings among project team members and clients.
- Plan, schedule, monitor and report on activities related to the project.
- Interact with vendors and internal team for procurement of hardware's and software's.
Senior System Administrator
Bureau Veritas Consumer Products
03.2016 - 09.2016
- Same Responsibilities as IBM.
Sr Backup Administrator
IBM India Private Limited
03.2009 - 03.2016
- Performing Migration activity, Reclamation and Expiration.
- Restoring data as per the request. (UNIX, AIX, Windows)
- Experience in configuring LANFREE backup.
- Experience in configuring SQL, ORACLE backup.
- Experience in configuring NDMP backup.
- Responsible for the training of new Joiners.
- Experienced in DR exercises.
- Preparing various kinds of reports for the higher management and Handling client calls.
- Worked on IBM and HP Automated Tape Library (ATL) and Virtual Tape Library (VTL).
- Contacting Vendors to resolve Hardware and Software issues and upgrades.
- Attending Change meetings for any major changes in Client Infrastructure or Backup environment.
- Attending review meetings and Status meetings to monitor progress of the project as per schedule.
- Ensuring timely completion and delivery of the project to the client.
- HSM - (Hierarchical storage Management) - Working knowledge about HSM on windows Libraries.
- Knowledge about TS3500 Tape Library.
- VTL Protectier 7650G.
- VTL administration and configuration.
- VTL code upgrade and expansion.
Associate
Fidelity Investments
06.2007 - 02.2009
- Dealing with Retirement and Nonretirement Accounts.
- Getting New Account requests via scanned applications.
- Performing a close check on all required credentials of the requester and then deciding whether we are good to go and open an account.
- Also establishing features like bank Wire, Check writing and EFT for Fund transfer.
Education
MCA - Computers
B.V.B College of Engineering And Technology
Hubli09-2007
Skills
- Service delivery management
- Change management
- Incident management
- Problem resolution
- Project coordination
- Effective communication
- Operations support
- Incident investigation
- ITIL framework
Certification
AWS Certified Solutions Architect Associate, 06/30/24
Timeline
Service Delivery Manager
DXC Technologies
11.2016 - Current
Senior System Administrator
Bureau Veritas Consumer Products
03.2016 - 09.2016
Sr Backup Administrator
IBM India Private Limited
03.2009 - 03.2016
Associate
Fidelity Investments
06.2007 - 02.2009
MCA - Computers
B.V.B College of Engineering And Technology