Vinay Sumra
Summary
With over a decade of professional experience, I bring a wealth of expertise to the table, including a solid 7-year background in the semi IT/ITES sectors, specifically within Telecom, Consulting, and Business Process Management. My managerial skills are well-honed, having led teams to deliver high performance on client accounts. Additionally, I possess 4 years of experience in Recruitment, Business Development, and Operations across diverse industries such as Telecom, Water Treatment, Real Estate, BFSI, and Infrastructure. My technical proficiency extends to Managed Network, Voice & Bundled Services, as well as advanced tools like Excel, SAP, and ServiceNow. I am adept at employing effective methods to resolve billing issues, ensuring client satisfaction and streamlined operations.
Overview
17
17
years of professional experience
Work History
Senior Associate
Valueonshore Advisors
11.2023 - Current
- Advanced from a previous role at Accenture, focusing on revenue optimization
- Led revenue assurance initiatives by identifying and remedying areas of revenue leakage, enhancing processes through root cause analysis
- Performed detailed cross-system reconciliations to identify and correct financial discrepancies
- Boosted customer satisfaction by ensuring billing accuracy and comprehensive reconciliation procedures
- Worked in tandem with sales teams to rectify billing errors and implement preventative measures
- Ensured the integrity of financial data by accurately applying commercial terms in the billing system
- Maintained revenue assurance by rigorously validating billing parameters from origin to interface
- Conducted quality control audits on sample reports and invoices to ensure billing precision
- Partnered with stakeholders to streamline Order-to-Cash processes, achieving efficient billing cycle management.
Senior Network Operation Associate
Accenture Solutions Pvt. Ltd.
01.2020 - 11.2023
- Expert Subject Matter Expert (SME) leading a team of six for AT&T in the Telecom sector, focusing on billing accuracy and analysis
- Proficient in managing network services including LAN, WAN, and Firewalls for client accounts
- Skilled in utilizing a suite of tools such as Athena, CRM, Doc Viewer, RDS, DTS, EFMS, IOS, OMX, and OneNet for invoice review and financial oversight
- Partnered with stakeholders to streamline Order-to-Cash processes, achieving efficient billing cycle management
- Specialized in calculating billing discrepancies and collaborating with sales/solution specialists to ensure resolution
- Responsible for confirming credit issuance post-resolution and transitioning disputes for final processing
- Demonstrated excellence in invoice auditing, charge verification, and preventing revenue loss through meticulous contract implementation
- Accountable for team development, including training, work allocation, and maintaining zero escalation records throughout tenure
- Authorized to approve financial adjustments up to $50,000, ensuring compliance and accuracy
- Conducted thorough audits of team member performance to uphold high standards
- Instrumental in creating robust team backups, conducting first-level quality analysis, and developing Business Excellence (BE) and local processing guidelines.
Resource Coordinator
Wipro
03.2019 - 01.2020
- Led a high-availability operations desk for Microsoft Project at Wipro, acting as a Subject Matter Expert (SME) for a 5-person team
- Resolved complex client issues through strategic resource and application utilization
- Enhanced stakeholder relations with proactive communication during dispute resolutions
- Instituted quality control measures and backup plans to maintain uninterrupted operations
- Performed meticulous invoice audits to guarantee financial precision and resolve billing inconsistencies
- Drove process optimization by promoting automation, reducing manual workload, and increasing efficiency.
Recruitment Consultant and Business Development Officer
Intellectual Capital HR Consulting Pvt. Ltd
11.2013 - 03.2018
- Spearheaded comprehensive business development initiatives, significantly boosting revenue through strategic lead generation and client acquisition
- Cultivated and maintained robust client relationships, ensuring smooth project execution and optimal negotiation outcomes
- Served as a pivotal liaison between clients and internal teams, facilitating effective communication and problem resolution
- Implemented innovative lead generation strategies using platforms such as LinkedIn and Naukri, and actively participated in exhibitions to expand client base
- Oversaw meticulous report creation and management information system (MIS) updates, ensuring accurate tracking of business activities
- Directed a team of four full-time recruiters, managing the full recruitment cycle and fulfilling diverse client requirements
- Employed a multi-channel approach for candidate sourcing, including job portals, social media, networking, and referrals
- Coordinated closely with clients for candidate shortlisting and arranged interviews, maintaining strong client relations and securing timely payments
- Demonstrated exceptional organizational skills by single-handedly streamlining a new business vertical, achieving rapid empanelment with channel partners and generating significant revenue from previously inactive recruitment assignments.
Senior Customer Service Associate
Firstsource solution LTD
10.2009 - 04.2013
- Spearheaded the Customer Grievance Redressal Process for Airtel's Prepaid Division, enhancing customer satisfaction and loyalty
- Led a dedicated team of 06-person for Query Resolution Compliance (QRC) specialists, serving as the Subject Matter Expert (SME) for swift grievance resolution
- Implemented proactive communication strategies, reaching out to customers via calls and emails to effectively address and resolve issues
- Mastered invoice analysis to ensure accurate billing, managed credit issuance, and diligently resolved customer disputes to maintain financial integrity
- Facilitated seamless interactions with customers and internal stakeholders, providing transparent updates on dispute statuses, both open and closed
- Executed precise adjustments within the system related to QRC, streamlining the dispute resolution process and improving operational efficiency.
Junior Officer - Debt Management
ADFC Pvt Ltd
07.2008 - 06.2009
DVO-CCE
Adventity BPO (I) Pvt ltd
08.2007 - 07.2008
Education
Diploma in FEMA -
NumeroUno Academy of Banking & International
Mumbai, India06.2017
Bachelor of Commerce -
Mumbai University
Mumbai, Maharashtra06.2007
Skills
- Order to Cash/ OTC/ O2C
- Revenue Assurance
- Invoice Processing/ Billing & Dispute Management
- Contract Management
- Team Management
- Customer Management
- Analyst
- Problem-solving
- MS-Office 365
- Telecom
- Excellent Communicating
- Multitasking
Languages
English
Hindi
Gujarati
Marathi
Personal Information
- Date of Birth: 10/03/85
- Gender: Male
- Nationality: Indian
Timeline
Senior Associate
Valueonshore Advisors
11.2023 - Current
Senior Network Operation Associate
Accenture Solutions Pvt. Ltd.
01.2020 - 11.2023
Resource Coordinator
Wipro
03.2019 - 01.2020
Recruitment Consultant and Business Development Officer
Intellectual Capital HR Consulting Pvt. Ltd
11.2013 - 03.2018
Senior Customer Service Associate
Firstsource solution LTD
10.2009 - 04.2013
Junior Officer - Debt Management
ADFC Pvt Ltd
07.2008 - 06.2009
DVO-CCE
Adventity BPO (I) Pvt ltd
08.2007 - 07.2008
Diploma in FEMA -
NumeroUno Academy of Banking & International
Bachelor of Commerce -
Mumbai University
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