Vinayak kaul
Product Manager
faridabad
Summary
Product management professional with track record of driving successful product initiatives and optimizing product performance. Adept at collaborating with cross-functional teams and focusing on achieving impactful results. Known for adaptability and reliability in dynamic environments, with skills in market research, strategic planning, and project management.
Overview
7
7
years of professional experience
Work History
Product Manager
HealthKart
03.2021 - Current
- Loyalty Program Launch: Owned the end-to-end strategy and launch of a tier-based digital loyalty rewards program across web/app, driving a 15% increase in customer retention and a 20% growth in repeat purchase frequency.
- Post-Purchase Experience Optimization: Product-managed a real-time tracking engine with proactive WhatsApp/Push updates, driving an 11% increase in post-purchase NPS and a 25% reduction in customer WISMO ("Where Is My Order") queries.
- Conversational AI Integration: Spearheaded the deployment of an advanced customer support chatbot, automating a 40% query deflection rate while cutting initial response times by 30% and resolution speeds by 50%.
- Optimized Weighted Average Cost (WAC) issues to 0%, enhancing financial integrity and ensuring ledger accuracy.
- Overhauled organization-wide User Role Management system (RBAC), achieving a zero-flag critical compliance audit and deploying an internal AI chatbot that reduced IT access tickets by 45%.
- Multi-MRP System Architecture: Engineered a robust multi-MRP framework across the core Order Management System (OMS), safeguarding profit margins by 4% through dynamic, batch-level location mapping while slashing billing/accounting errors by 95%.
- Financial Accounting Optimization: Optimized Weighted Average Cost (WAC) issues to 0%; directly improving financial accounting integrity, ensuring ledger accuracy, and eliminating variances.
- Led strategy and launch of tier-based digital loyalty rewards program across web/app, resulting in a 15% increase in customer retention and 20% growth in repeat purchase frequency.
Product Analyst
Lybrate
01.2019 - 02.2021
- Facilitated requirements gathering sessions with cross-functional stakeholders to convert complex business needs into actionable technical documentation.
- Managed features through the full product lifecycle from ideation, design, development, and launch to post-launch optimization iterations.
- Conducted requirements gathering sessions with cross-functional stakeholders and transformed complex business needs into clear technical documentation.
- Contributed to sprint planning, daily stand-ups, backlog grooming, and retrospectives within Agile development environments to enhance team collaboration and project alignment.
- Designed and validated custom lab packages and e-commerce platform features across various mobile and web devices.
- Executed deep log analysis, systematic bug reproduction, and comprehensive regression testing for high-traffic, user-facing applications to ensure product reliability and user satisfaction.
Education
MBA - Information Technology And Marketing
Subharti Universeity
Meerut, India 04.2001 -
Bachelor's of Computer Application -
Maharishi Dayanand University
Rohtak, India 04.2001 -
Skills
Product lifecycle management
Product development
Project planning
Product vision and strategy
Roadmap development
Data analytics
Product strategy
User acceptance testing
Agile
Timeline
Product Manager
HealthKart
03.2021 - Current
Product Analyst
Lybrate
01.2019 - 02.2021
MBA - Information Technology And Marketing
Subharti Universeity
04.2001 -
Bachelor's of Computer Application -
Maharishi Dayanand University
04.2001 -