Sheethal Shaji
New Delhi
Summary
Dedicated immigration professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.Proven to be Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Deputy Sales Manager
Nationwide Visas Private Ltd
06.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Established and cultivated solid business relationships with new or existing customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Recruited and hired top-level talent to add value and expertise to sales department.
Sr.Business Manager
Abhinav Immigration Outsourcing Pvt Ltd
10.2021 - 05.2022
- Used coordination and planning skills to achieve results according to immigration schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease related to immigration in countries like Canada, Australia,Hongkong, Austria, Ireland, South Africa in Skilled, business and Tourist categories with ease.
- Developed and maintained courteous and effective working relationships.
- Developed team communications and information for meetings related to changes in immigration laws and strategies
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to complete projects on time, ensured perfectly to be on targets before deadline.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Sr Immigration Advisor
Visas N Immigration
03.2020 - 03.2021
- Improved operations through consistent hard work and dedication.
- Promised best prices for B2C customer services and maintained accuracy when determining quotes.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Processed 2-4 invoices each weeks and mailed documentation to clients.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Interacted with approximately customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Provided first-rate service to all customers and potential customers.
Sr. Global Immigration Consultants
Visas & Permits
04.2018 - 03.2020
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Interpreted sales and pricing policies to departmental personnel and customers.
Business Development Manager
Vantage Immigration Consultancy Private Ltd
01.2017 - 03.2018
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Created reports and presentations detailing business development activities.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Worked with existing customers to increase purchases of products and services.
- Generated new business with marketing initiatives and strategic plans.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Collaborated with sales and marketing departments to support project rollout.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Collected data and performed customer needs analysis.
Education
Post Graduate Diploma in Criminal Justice -
Indira Gandhi National Open University
New Delhi, India05.2023
Master In Arts - Police Science
Maitreyi College, Delhi University
New Delhi 07.2016
Bachelor Of Arts - Police Science
Gargi College, Delhi University
New Delhi07.2014
Skills
- Sales and Marketing
- Product and service knowledge
- Strategic planning
- Customer oversight
- Time management
- Prospect qualification
- Network development
- Lead prospecting
- Retention strategies
- Product promotions
- Problem solving strength
- Sales expertise
- Performance improvement
- Revenue Generation
Timeline
Deputy Sales Manager
Nationwide Visas Private Ltd
06.2022 - Current
Sr.Business Manager
Abhinav Immigration Outsourcing Pvt Ltd
10.2021 - 05.2022
Sr Immigration Advisor
Visas N Immigration
03.2020 - 03.2021
Sr. Global Immigration Consultants
Visas & Permits
04.2018 - 03.2020
Business Development Manager
Vantage Immigration Consultancy Private Ltd
01.2017 - 03.2018
Post Graduate Diploma in Criminal Justice -
Indira Gandhi National Open University
Master In Arts - Police Science
Maitreyi College, Delhi University
Bachelor Of Arts - Police Science
Gargi College, Delhi University
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