Music lover
Virat Gupta
Benefits Operation Manager
New Delhi,Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Highly motivated and results-driven professional with extensive experience in managing benefits operations and providing exceptional client service. Demonstrated expertise in overseeing the administration of employee benefits programs, ensuring compliance with regulatory requirements, and optimizing processes to enhance efficiency and effectiveness. Proven ability to build and maintain strong relationships with clients, delivering tailored solutions to meet their unique needs. Seeking a challenging role to utilize my skills in managing client relationships and driving organizational success.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Benefits Operations Manager
Wipro Ltd
Gurgaon
11.2021 - Current
- Assessed client requirements and developed targeted benefits solutions. Reviewing and maintaining Clients Operation Health.
- Preparing monthly and weekly client reports. Leading the weekly Client Calls.
- Meeting with Management on monthly/weekly basis.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Lead a team of benefits administrators, providing guidance, training, and performance feedback to drive individual and team excellence.
- Develop and maintain strong relationships with clients, acting as the primary point of contact and providing exceptional service and support.
- Collaborate with clients to understand their unique business requirements and design customized benefits solutions aligned with their needs.
- Streamline benefits processes and implement automation tools, resulting in a 20% reduction in administrative time and improved accuracy.
- Conduct regular audits and quality checks to identify areas for improvement, ensuring data integrity and confidentiality.
- Prepare and deliver comprehensive reports and presentations to clients, summarizing key metrics, trends, and recommendations for continuous improvement.
Delivery Analyst
Wipro Ltd
Gurgaon
02.2020 - 10.2021
- Addressed customer inquiries and concerns promptly, providing timely and satisfactory resolutions to maintain high levels of customer satisfaction.
- Conducted regular audits of delivery documentation and resolved discrepancies to ensure accurate billing and proper record-keeping.
- Handling Premium Billing, SLA and Client Invoice.
Benefits Administrator
Wipro LTD
Gurgaon
11.2018 - 01.2020
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Managed a portfolio of clients, overseeing their benefits programs and ensuring compliance with relevant regulations and policies.
- Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
- Reviewed and audited business processes and benefits based on operational and technological changes.
Associate Team Leader
NTT DATA
Gurgaon
01.2017 - 10.2018
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Senior Executive
NTT DATA
Gurgaon
11.2015 - 12.2016
Executive
NTT DATA
Gurgaon
03.2014 - 11.2015
Education
B.com (H) -
Swami Shraddhanand College (University Of Delhi)
New Delhi 04.2010 - 2013.03
Skills
Vendor relationship management
Accomplishments
- I was awarded the "Employee of the Year" for my outstanding performance and dedication to my work.
- Had been adjudged with 3 outstanding awards and 4 spot award in the tenure so far.
- Have been rated 5 during last appraisal cycle.
- I have been part of Gold Club run by WIPRO.
- successfully completed ACA Project
- I was part of automation team.
Interests
Fitness Freak
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Benefits Operations Manager
Wipro Ltd
11.2021 - Current
Delivery Analyst
Wipro Ltd
02.2020 - 10.2021
Benefits Administrator
Wipro LTD
11.2018 - 01.2020
Associate Team Leader
NTT DATA
01.2017 - 10.2018
Senior Executive
NTT DATA
11.2015 - 12.2016
Executive
NTT DATA
03.2014 - 11.2015
B.com (H) -
Swami Shraddhanand College (University Of Delhi)
04.2010 - 2013.03
Similar Profiles
Deanna WilliamsDeanna Williams
Prior Authorization Configuration Audit SME/Prior Authorization Analyst at Wipro LTDPrior Authorization Configuration Audit SME/Prior Authorization Analyst at Wipro LTD
Ananya SinghAnanya Singh
Senior Consultant – Digital Transformation & Change Management at Wipro LtdSenior Consultant – Digital Transformation & Change Management at Wipro Ltd
Soumya GopinathanSoumya Gopinathan
Senior Service Manager at Wipro LtdSenior Service Manager at Wipro Ltd
Dipali Sharma Dipali Sharma null
Functional Consultant at Wipro LtdFunctional Consultant at Wipro Ltd
PARUL SinghPARUL Singh
Assistant Manager (Communication Coach) at Wipro HR Services India PVT Ltd.Assistant Manager (Communication Coach) at Wipro HR Services India PVT Ltd.