Vishal Srestha
Delhi
Summary
Client-focused Payroll and Benefits Specialist with over 7 years of experience in payroll operations, health benefits administration, and compliance management. Known for building trust with internal teams and clients through consistent service, accurate reporting, and proactive issue resolution. Strong communicator and reliable team player, committed to improving HR processes, and supporting organizational goals.
Overview
8
8
years of professional experience
Work History
Payroll Specialist
Mercer India Pvt. Ltd.
Noida
10.2022 - Current
- Engaging with clients across the U.S. and EMEA regions to analyze and gather business requirements for payroll and benefits administration.
- Implementing client-specific solutions to resolve complex benefits and payroll issues efficiently.
- Managing and processing periodic (weekly, monthly, annual) payroll reports related to health, pension, and flexible benefits.
- Utilizing the Darwin platform (Darwin) for end-to-end HR benefits management, including flexible benefits, cash allowances, and enrollment processes.
- Collaborating with internal stakeholders and client-side HR/payroll teams to address inquiries and resolve discrepancies in a timely manner.
- Overseeing data reconciliation and validation across multiple systems to ensure the accuracy and completeness of benefits data.
- Creating monthly enrollment windows for new joiners, lifestyle changes, and special approval cases.
- Supporting project work, including flex window setup, annual enrollments, and system enhancements.
- Conducting peer reviews and quality checks to identify process improvements and optimize workflows.
- Coordinating with cross-functional teams during project meetings, maintaining action logs, and tracking issue resolutions.
- Preparing and managing inbound and outbound data files for payroll, ensuring seamless integration, and timely delivery.
Customer Service Support Advisor
British Telecom Pvt. Ltd.
Gurugram
11.2019 - 09.2022
- Developed and maintained financial reports for SLG Finance division, encompassing refunds, invoices, and case outcomes.
- Managed delayed service delivery cases related to Broadband, Ethernet, and telecom services.
- Processed provisioning and repair requests across various SLG product lines.
- Reviewed documentation and initiated compensation claims for SLA breaches.
- Trained and mentored new team members to enhance onboarding experience and performance.
Processor
Wipro Pvt. Ltd.
Noida
06.2017 - 11.2019
- Processed employee dependent enrollments into health plans using TBA and CBA tools per legal guidelines.
- Analyzed legal documents, including NMSNs, court orders, and termination notices for U.S. compliance.
- Verified participant eligibility and executed enrollment or denial decisions efficiently.
- Reviewed payroll eligibility to ensure accurate enrollment of dependents in benefits programs.
- Ensured compliance with all regulations, including HIPAA requirements.
- Managed requests related to health benefits, including COBRA coverage and life insurance inquiries.
- Escalated exceptional cases to onshore teams and monitored follow-up actions.
- Communicated with clients through workflow platforms such as Siebel and email.
Education
B.com -
University of Delhi
01.2014
12th - Commerce
CBSE
01.2011
10th -
CBSE
01.2009
Skills
- Microsoft Office Suite proficiency
- Analytical and problem-solving skills
- Effective communication and interpersonal skills
- Time management and prioritization
Accomplishments
- Recipient of multiple RNR (Rewards & Recognition) awards at British Telecom for outstanding SLG performance
- Selected by Onshore team for handling financial reporting tasks
- Two-time RNR award winner at EXL for exemplary work
- Actively coordinated internal office events and team-building activities
Affiliations
- played in the Table tennis tournament and won second prize in mercer
Timeline
Payroll Specialist
Mercer India Pvt. Ltd.
10.2022 - Current
Customer Service Support Advisor
British Telecom Pvt. Ltd.
11.2019 - 09.2022
Processor
Wipro Pvt. Ltd.
06.2017 - 11.2019
B.com -
University of Delhi
12th - Commerce
CBSE
10th -
CBSE
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