Vishnu AE
New Delhi
Summary
Dynamic Assistant Team Manager with a proven track record at Admiral Solutions, excelling in customer relationship management and risk management. Demonstrated success in enhancing client satisfaction, achieving a Net Promoter Score over 60, and driving business growth through strategic client partnerships. Skilled in communication, fostering team development, and spearheading process improvements for optimal project success.
Overview
5
5
years of professional experience
Work History
Assistant Team Manager
Admiral Solutions
12.2019 - Current
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Acted as the primary point of contact for high-value UK-based accounts, ensuring seamless onboarding, policy renewals, and exceptional customer service throughout the customer lifecycle.
- Managed a diverse portfolio ranging from £400 to £20K, consistently achieving high levels of client satisfaction and retention.
- Identified and mitigated potential risks associated with customer accounts, implementing process improvements that elevated the renewal experience.
- Conducted comprehensive business reviews (QBRs/EBRs) to align with clients' strategic goals and deliver tailored solutions.
- Collaborated closely with cross-functional teams to drive project success, resulting in a 35% improvement in project accuracy and a 10% increase in project success rates.
- Developed and maintained robust client relationships, proactively identifying and addressing client needs to ensure their goals were met.
- Successfully renewed over 7000 policies, providing clients with valuable insights into their objectives, processes, and technological roadmaps.
- Drove significant improvements in customer satisfaction, achieving and maintaining a Net Promoter Score (NPS) greater than 60.
- Spearheaded initiatives to identify upsell opportunities and expand client accounts, contributing to business growth.
- Established a pipeline for new client acquisition, ensuring continuous business development and revenue growth.
- Assisted customers in realizing desired benefits and achieving return on investment (ROI) through tailored solutions and dedicated support.
Education
Bachelor of Science - Engineering
SRM University
Chennai Potheri07-2018
Skills
- Industry expertise
- Marketing coordination
- Employee development
- Customer Relationship Management (CRM)
- Business Development
- Sales and Marketing
- Functional Consulting
- Solution Anchoring
- Communication and Interpersonal Skills
- Risk Management
- Process Improvement
- Customer Retention
Football, Playing Guitar, Adventure, Trekking,
Have always enjoyed playing sports specially Football, Have been football Team captain since school time. Have always participated in extra curricular activities.
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Intermediate (B1)
Malayalam
Intermediate (B1)
Software
Genesis
AWS
Python
Timeline
Assistant Team Manager
Admiral Solutions
12.2019 - Current
Bachelor of Science - Engineering
SRM University
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