Vivek Rathore
Delhi
Summary
I'm a people-first Fleet & Last-Mile Operations Manager with over 5 years of experience making sure deliveries reach customers on time and riders feel supported in the process. My strength lies in building strong teams, creating smooth ground-level processes, and solving problems quickly when operations get tough. At Blinkit, I've helped scale rider networks, improved delivery times, and launched new delivery zones - all while keeping the human side of operations at the center.
Overview
4
4
years of professional experience
Work History
Hub Operations Manager
Pronto (swacch sathi private Limited)
Delhi
06.2026 - Current
- Managed daily operations of hub logistics and inventory management.
- Coordinated team schedules to optimize workflow and resource allocation.
- Implemented safety protocols to ensure compliance with health regulations.
- Manpower Planning Shift planning on high orders volume
- Sourching professionals cordinate with FR team
- orders timely Dispatch and delivery on time , Reduce cancellation. Handling customer escalation
- Data driven As well as Deep RCA solve plane and improve SLA
- Hurdle daily basis with team improve productivity , inventory check , prepare all reports deep data read, crisis handling -Strike , weather challenges , Professionals shortage
- Process improvement - Reduce operation Gaps follow new Sop
- Track All metrics on daily Basis - OTF , Match to on the way , on the way to start , start to end Otp ,
- Monitor Dashboard multiple Hubs
Fleet Operations Manager
Blinkit Commerce Pvt. Ltd.
Delhi
12.2024 - Current
- Lead daily fleet operations managing 300+ riders across multiple zones, ensuring on-time deliveries and operational excellence.
- Recruited, onboarded, and trained 500+ delivery partners, achieving 100% compliance in documentation and onboarding.
- Improved delivery turnaround time (TAT) by 20% using Blinkit's performance dashboards and real-time monitoring.
- Coordinated with EV vendors & 3PL partners to maintain 98%+ fleet uptime during peak operations.
- Designed and implemented rider retention & incentive programs, reducing attrition by 22%.
- Resolved customer and rider escalations with a 95% first-response resolution rate.
- Contributed to new zone launches and fleet expansion, directly supporting Blinkit's rapid hyperlocal growth.
Operation Manager
Zypp Electric (BycyShare Technologies Pvt. Ltd.)
10.2022 - 11.2024
- Built and managed a strong network of 400+ riders across Noida & Greater Noida.
- Led a team of 15 staff, improving recruitment efficiency by 25% and reducing attrition.
- Helped new riders settle in faster with training programs and regular check-ins.
- Partnered with cross-functional teams to improve candidate experience and employer branding.
- Managed day-to-day schedules and support for 60-70 delivery partners.
- Reduced delays by solving en-route issues and keeping fleets well-maintained.
- Conducted daily rider briefings to keep the team motivated and focused.
Senior Sales Officer
HDB Financial Services Ltd.
Delhi
- Learned the value of customer relationships while building and maintaining client databases.
- Consistently achieved targets while ensuring compliance with financial policies.
Education
B.A. - Bachelor of Arts
Zakir Husain College
Delhi12th Arts -
Sarvodaya Bal Vidyalaya
DelhiSkills
- Fleet & Last-Mile Operations Management
- Rider Recruitment
- Onboarding & Retention
- Vendor & EV Fleet Management
- Performance Monitoring & Cost Optimization
- Team Leadership & Training
- Strategic Planning & Zone Expansion
- Customer & Rider Escalation Management
- Process Improvement & Compliance
Disclaimer
VIVEK RATHORE
Awards
Senior Sales officer of The Year, HDB Pvt LTD
Languages
- ENGLISH
- HINDI
- ENGLISH
Timeline
Hub Operations Manager
Pronto (swacch sathi private Limited)
06.2026 - Current
Fleet Operations Manager
Blinkit Commerce Pvt. Ltd.
12.2024 - Current
Operation Manager
Zypp Electric (BycyShare Technologies Pvt. Ltd.)
10.2022 - 11.2024
Senior Sales Officer
HDB Financial Services Ltd.
B.A. - Bachelor of Arts
Zakir Husain College
12th Arts -
Sarvodaya Bal Vidyalaya