Viyati Soni

• Achieving over 100% targets of Sales Revenue, Accounts and MRR's consistently over quarter's providing an average of 8x ROI m-o-m basis on employee's end.
• Achieved 1.2 x growth in exclusive City Slots for Top 6 cities in India and 2.5 x growth in Tier II market regions ensuring long term m-o-m & y-o-y growth.
• Increased sales in revenue by 13% - 15% y-o-y basis on an avg inclusive of both markets with execution of full sales cycle processing from initial lead processing through conversion and execution of effective product demonstrations, emphasizing product features and benefits with focus on the value of the solution and thereby closing the sales process.
• Awarded First position prize in monthly sales incentives contests in December, March, April and May.
• Received Spot Certification and awarded for completing sales target achievement of over 120% for 3 consecutive months before stipulated scheduled.
• Secured high-value, secondary and tertiary accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Conducted economic and demographic research to broadbase diverse cliental range expanding the database of prospects for the organization hence prospecting, qualifying and generating interest for Sales Opportunities.
• Monitored sales team performance and provided constructive feedback, conducted daily huddles, provided sales process training for new recruits, appointed as Acting TL for a month and in the absence of the manager.
• Daily reporting on Salesforce and maintaining and updating Excel Sheets and documents consistently.

+SSENSE

• Brought in more than $50,000 in sales by leveraging successful sales techniques to build relationships and convert prospects into paying customers, educating and guiding customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
• Achieved an avg of 4.8star CSAT scores during all months of the project with SSENSE whilst being responsible for all national and international high value client queries pertaining right from general queries to product, purchase, finance, logistical, shipment related.
• Received rewards in the month of June, July and August for maintaining 117%, 134% & 113% Customer Satisfactory Levels respectively.
• Managed over 60 customer calls per day and maintained documentation of the same.
• Catered to a minimum of 80 tickets per day and worked on various tools like zendesk, hubspot and their own portal.
• Prepared and gained executive approval on quarterly budgets and operational readiness plans for peak periods, including financial and SLA targets including contacts per order, interactions per resolution, and cost per contact.
• Collaborated with various cross-functional teams to provide timely and accurate responses to customer inquiries and maintain the transition of quality metric from Customer Satisfaction (CSAT) to Customer Effort (CES).

+ EdgeVerve Systems

• Conducted and was responsible in generation of registrations of all attendees from the Europe and Asia region for the Edgeverve AI Summit , held and hosted by Infosys under the leadership of Mr. Nandan Nilekani.
• Reached out to over 2000 accounts of the top top 1000 fortune companies list.

• Worked in the business development department of the company which traded in agro-chemicals, lab chemicals and supplies.
• Opened over 117 new accounts, exceeding company goals and exposing the company to new sectors and markets of the industry.
• Communicated with local organizations to build networks and develop leads.
• Helped co-ordinate between the sales and admin departments respectively in creating new S.O.P for the company.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Negotiated contracts and closed sales with new and existing clients.
• Developed business pipeline using cold and warm techniques.
• Worked with tally software for day to day updating of data.

• Worked as an event planner managing all aspects of event planning meeting strict deadlines and budget demands
• Nurtured and built relationships with vendors, venues, and other industry contacts to craft and implement creative and logistical aspects of all events
• Established standard procedures and coordinated with internal staff, clients, vendors, and others to establish needs for events, and serve as liaison to senior level executives, government officials, and industry leaders throughout the planning process
• Identified appropriate marketing channels and target customers for campaigns.
• Researched resources, made site visits, and lead pre-event meetings when necessary to help staff make decisions about event design and to plan and facilitate logistics for all events, including contract negotiations, guest lists, venue preparation, presentation materials, security, catering, entertainment, transportation, equipment, decor, and marketing materials
• Oversaw client experiences from conception through post-event, managing on-site preparations, production, and event breakdown, ensuring consistent, high-level service throughout all phases as well as maintained and built a comprehensive database of industry contacts, vendors, and venues.
• Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
• Planned marketing initiatives and leveraged referral networks to promote business development.

• Started as an ambitious intern in the EdTech company after being selected through a course "SEAL PROFESSIONAL" I had enrolled for
• Eventually, my hard and smart work led me to be a sales lead intern
• Developed and implemented strategies for advertising designed to increase growth in the sales of the products my company offered in the education sector of business
• Identified and found solutions for complex strategy issues and provided support and worked on sales management to promote business development
• Promoted company brands and explained benefits and effectiveness which resulted in getting rewarded by earning the best employee in December and helped in contributing to the highest number of sales made in the month
• Monitored budgeting, forecasting, expenditures and performance for accounts.
• Sent updated and accurate account information to salesmen and account executives
• Trained a batch of new interns frequently and organized operational activities for various business sessions regularly
• Made cold calls and offered post sales customer service.

• Worked as an intern in an even management company.
• Responsible for all operations in conducting successful corporate events with companies like Kpmg, Deloitte, Nikon, PWC and personal events like birthdays and destination weddings.
• Interacted with customers by phone, email, or in-person to provide information.