Yaswanth Kumar TB
SSVL Sunrise, TF2, 4th Floor, RTC Colony,Visakhapatnam
Summary
Dynamic Sr. ITES Executive with strengths in customer relationship management and compliance. Cultivates strong client connections through exceptional service, achieving a 95% positive feedback rating. Delivers operational excellence by meticulously organising documentation and facilitating first-contact resolutions. Proactive Customer Experience Associate with a focus on enhancing client satisfaction and retention. Addresses service enquiries promptly, resolving issues efficiently to maintain high satisfaction levels. Implements strategic initiatives that contribute to improved customer feedback and loyalty.
Overview
9
9
years of professional experience
Work History
Sr. ITES Executive
iMerit Technologies
Visakhapatnam
10.2025 - 05.2026
- Cultivated strong relationships with customers by delivering exceptional service.
- Ensured compliance with regulations and internal requirements through meticulous organisation of documentation.
- Enhanced customer satisfaction through strategic initiatives, resulting in a 95% positive feedback rating from client surveys.
- Managed inbound calls in a fast-paced environment, consistently achieving first-contact resolutions.
Customer Experience Associate
Conduent Business Services Pvt. Ltd
Viskhapatnam
08.2024 - 10.2025
- Address customer service enquiries promptly and accurately to enhance client satisfaction and retention.
- Assisted customers with product-related inquiries, enabling efficient resolution of feedback and complaints.
- Resolved service issues efficiently to enhance customer satisfaction.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Identified issues, analysed information and provided solutions to problems.
Customer Service Representative
Lindstrom Services India
Visakhapatnam
08.2023 - 07.2024
- Maximised customer satisfaction by resolving service issues promptly.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Processed and issued product orders and service upgrades for customers.
Senior Inside Sales Associate
Novocura Tech Pvt. Ltd
Bangalore
10.2021 - 04.2022
- Prepared detailed sales reports for senior management, highlighting achievements and forecasting future trends.
- Generated sales by prospecting leads, cold calling and closing deals.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
- Negotiated and closed deals with minimal required support from sales and finance managers.
- Collaborated with sales and marketing teams to produce ideas for sales aids, promotions and leaflets.
Inside Sales Associate
JKR Solutions
Vijayawada
06.2017 - 07.2020
- Generated sales by prospecting leads, cold calling and closing deals.
- Generated new sales opportunities through cold calling and lead follow-up, enhancing client base.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
- Negotiated and closed deals with minimal required support from sales and finance managers.
Education
Bachelor of Science - B.Sc (Computer Science)
Sri Sai Degree College
Gooty01-2017
Certificate of Higher Education - MPC
Master's Junior College Of Arts & Science
Kurnool01-2011
MPC
Keshava Reddy Talent School
Kurnool, AP01-2009
Skills
- Customer relationship management
- Sales forecasting
- Compliance management
- Strategic planning
- Process improvement
- Customer feedback analysis
Languages
Telugu
Proficient
C2
English
Proficient
C2
Hindi
Proficient
C2
Hobbies and interests
- Interested in playing Cricket, Badminton, Video games
- Listening to Music, Reading novels
- Solo Travelling
Timeline
Sr. ITES Executive
iMerit Technologies
10.2025 - 05.2026
Customer Experience Associate
Conduent Business Services Pvt. Ltd
08.2024 - 10.2025
Customer Service Representative
Lindstrom Services India
08.2023 - 07.2024
Senior Inside Sales Associate
Novocura Tech Pvt. Ltd
10.2021 - 04.2022
Inside Sales Associate
JKR Solutions
06.2017 - 07.2020
Bachelor of Science - B.Sc (Computer Science)
Sri Sai Degree College
Certificate of Higher Education - MPC
Master's Junior College Of Arts & Science
MPC
Keshava Reddy Talent School