ABHISHEK TIWARI
LUCKNOW
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Zonal Manager
Inventive Software Solutions Private Limited.
PuVVNL, Mirzapur
12.2023 - Current
- Established strong relationships with key Clients to understand their needs better.
- Ensured proper implementation of corporate policies, guidelines and procedures throughout the region.
- Provided timely feedback on performance issues or challenges faced by teams.
- Devised incentives schemes for employees in order to motivate them towards achieving organizational goals/targets.
- Recruited and trained new employees to meet job requirements.
- Maintained positive communication with DISCOM'S officer's to share opportunities, obstacles and accomplished objectives.
- Managed and supervised CMRI,MBRD & RMS Project within assigned geographic Circle.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Circle Head
TDS GROUP
MVVNL,Sultanpur
11.2021 - 11.2023
District Manager
bcits / Sujanix Private Limited
PuVVNL, MAHRAJGANJ
01.2020 - 10.2021
Assistant Zonal Manager
Fluentgrid Limited
PuVVNL/MVVNL/PVVNL(UPPCL).
02.2017 - 12.2019
Education
B.tech - Electrical, Electronics Engineering Technologies
Dr A.P.J Abdul Kalam Technical University,UP
LUCKNOW,UP08-2015
Intermediate - Mathematics Education
RAJA HARPAL SINGH INTER COLLEGE,SINGRAMAU,JAUNPUR.
SINGRAMAU,UP05-2010
High School Diploma -
RAJA HARPAL SINGH INTER COLLEGE,SINGRAMAU,JAUNPUR.
SINGRAMAU.UP05-2008
Skills
- Operations Management
- Staff Training and Development
- Distribution channel management
- Team work and Collaboration
- Data Analytics
- Business analysis requirement study and translating business requirements into technical solutions
- Client interaction for requirement analysis and contribute to system study and analysis
- Technical reporting
- Project Planning
- Project Management
Languages
Hindi
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Zonal Manager
Inventive Software Solutions Private Limited.
12.2023 - Current
Circle Head
TDS GROUP
11.2021 - 11.2023
District Manager
bcits / Sujanix Private Limited
01.2020 - 10.2021
Assistant Zonal Manager
Fluentgrid Limited
02.2017 - 12.2019
B.tech - Electrical, Electronics Engineering Technologies
Dr A.P.J Abdul Kalam Technical University,UP
Intermediate - Mathematics Education
RAJA HARPAL SINGH INTER COLLEGE,SINGRAMAU,JAUNPUR.
High School Diploma -
RAJA HARPAL SINGH INTER COLLEGE,SINGRAMAU,JAUNPUR.
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