Akash Jha
Process Developer
758/02 Shankar coloy old Faridabad
Summary
Adept at processing orders, accepting payments and resolving customer issues. Knowledgeable about training and overseeing team members, helping out in other departments and preparing displays for special promotions. Good time management, multitasking and problem-solving abilities.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Process Developer
Genpact
Noida
02.2023 - Current
- Implementing corrective actions to prevent future occurrences.
- Performed regular audits of invoices.
- Implemented Lean Six Sigma methodologies to optimize processes, leading to increased productivity and waste reduction.
- Mentored junior team members in best practices for process development, fostering a culture of continuous learning and improvement.
- Developed new processes for increased production capacity and improved product quality.
- Trained new employees on established processes, ensuring consistent performance across the team.
- Analyzed processor data and developed insight reports for management review.
- Monitored processor performance and adjusted systems for smooth operation.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Responded to customer concerns and questions on daily basis.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Process Developer
Stratsol Software Systems
Hyderabad
12.2021 - 01.2023
- Processed PO and Non-PO based invoices
- Handled invoices for critical vendors and gave solutions for them
- Reviewed and processed 3+ routed invoices and gave solutions for them
- Prepared and shared previous day productivity reports
- Prepared pending allocation reports
- Prepared Weekly Accuracy reports
- Prepared report of Incorrect payment that has been made to the vendor
- Responded to customer concerns and questions on daily basis.
- Led training sessions for new team members on invoice processing procedures
Education
Bcom Honors - Commerce
Dav Centenary College
NIT 5 Faridabad 07.2017 - 06.2020
High School Diploma -
John F Kennedy Public School
Sector 28 Faridabad 05.2001 -
Skills
Lean Six Sigma
Microsoft Excel
Employee Training
Multitasking and Organizing
SAP
SUS
Sales force (Cora)
Tableau
Timeline
Process Developer
Genpact
02.2023 - Current
Process Developer
Stratsol Software Systems
12.2021 - 01.2023
Bcom Honors - Commerce
Dav Centenary College
07.2017 - 06.2020
High School Diploma -
John F Kennedy Public School
05.2001 -