Summary
Overview
Work History
Education
Skills
Timeline
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Akash Jha

Process Developer
758/02 Shankar coloy old Faridabad

Summary

Adept at processing orders, accepting payments and resolving customer issues. Knowledgeable about training and overseeing team members, helping out in other departments and preparing displays for special promotions. Good time management, multitasking and problem-solving abilities.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Process Developer

Genpact
Noida
02.2023 - Current
  • Implementing corrective actions to prevent future occurrences.
  • Performed regular audits of invoices.
  • Implemented Lean Six Sigma methodologies to optimize processes, leading to increased productivity and waste reduction.
  • Mentored junior team members in best practices for process development, fostering a culture of continuous learning and improvement.
  • Developed new processes for increased production capacity and improved product quality.
  • Trained new employees on established processes, ensuring consistent performance across the team.
  • Analyzed processor data and developed insight reports for management review.
  • Monitored processor performance and adjusted systems for smooth operation.
  • Reviewed invoices for accuracy and completeness prior to issuing payments.
  • Collaborated with customers to resolve disputes.
  • Audited and corrected billing and posting documents for accuracy.
  • Responded to customer concerns and questions on daily basis.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Process Developer

Stratsol Software Systems
Hyderabad
12.2021 - 01.2023
  • Processed PO and Non-PO based invoices
  • Handled invoices for critical vendors and gave solutions for them
  • Reviewed and processed 3+ routed invoices and gave solutions for them
  • Prepared and shared previous day productivity reports
  • Prepared pending allocation reports
  • Prepared Weekly Accuracy reports
  • Prepared report of Incorrect payment that has been made to the vendor
  • Responded to customer concerns and questions on daily basis.
  • Led training sessions for new team members on invoice processing procedures

Education

Bcom Honors - Commerce

Dav Centenary College
NIT 5 Faridabad
07.2017 - 06.2020

High School Diploma -

John F Kennedy Public School
Sector 28 Faridabad
05.2001 -

Skills

Lean Six Sigma

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Timeline

Process Developer

Genpact
02.2023 - Current

Process Developer

Stratsol Software Systems
12.2021 - 01.2023

Bcom Honors - Commerce

Dav Centenary College
07.2017 - 06.2020

High School Diploma -

John F Kennedy Public School
05.2001 -

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Akash JhaProcess Developer