Aman Goyal
Job
Kanpur Nagar
Summary
Professional and dynamic Customer Executive driven to exceed performance goals. Extensive background in customer service with proven abilities to build rapport quickly and cultivate long term relationships to support strategic sales growth.
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Executive
PepsiCo
Kanpur Nagar
08.2022 - Current
- Improved overall efficiency within the department by identifying bottlenecks in existing processes and proposing solutions for optimization.
- Streamlined communication with customers using CRM tools to manage accounts and track interactions efficiently.
- Contributed to higher sales figures by upselling products or services when appropriate during customer interactions.
- Developed strong rapport with customers through empathetic communication and genuine concern for their needs, leading to higher satisfaction levels.
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Demonstrated expert knowledge of products and services offered, guiding customers towards tailored solutions that met their unique requirements
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients
- Exceeded client expectations through the consistent delivery of exceptional support, leading to increased trust in the brand and positive word-of-mouth referrals
- Coordinated closely with other departments to ensure seamless delivery of services from order placement through fulfillment stages
Collections Manager
DHANI LOANS AND SERVICES LTD
Kanpur Nagar
12.2021 - 08.2022
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
- Coordinated legal actions when necessary, working closely with attorneys to ensure proper documentation and representation.
- Increased recoveries by negotiating favorable repayment terms for clients and customers
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction
Senior Territory Sales Executive
Vodafone Idea
07.2021 - 12.2021
- Improved sales team collaboration by sharing best practices, delivering training sessions, and providing mentorship to junior team members.
- Championed internal initiatives aimed at fostering a positive, inclusive company culture that supported the personal growth and professional success of all team members.
- Developed new business opportunities by conducting market research and identifying potential clients within the designated territory.
- Leveraged networking opportunities at industry events to forge connections with potential partners and stay abreast of market developments.
Senior Executive
Reliance SMSL Limited
10.2018 - 07.2021
- Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Revitalized company branding by spearheading a complete redesign of corporate logo, website, and marketing materials.
Senior Territory Sales Executive
Idea Cellular Ltd, Aditya Birla Group
06.2015 - 10.2018
- Improved sales team collaboration by sharing best practices, delivering training sessions, and providing mentorship to junior team members.
- Developed new business opportunities by conducting market research and identifying potential clients within the designated territory.
- Implemented CRM system enhancements that facilitated better tracking of customer interactions and streamlined the sales process.
- Exceeded sales targets consistently through effective account management and upselling techniques.
Education
MBA - Finance & Marketing
Swami Vivekanand Subharti University
Meerut, India 04.2001 -
Bachelor of Arts - Education & Sociology
CSJM
Kanpur 04.2001 -
12th - Hindi, English , Mathematics
Nehru Int Coll Gajner
Kanpur Dehat 04.2001 -
High School Diploma -
Bandana H S School
Gujaini Kanpur 04.2001 -
Skills
Effective negotiation
CRM Software Usage
Strong empathy
Goal-oriented mindset
Hobbiles
Cooking
Watching a Movie
Traveling
Timeline
Customer Executive
PepsiCo
08.2022 - Current
Collections Manager
DHANI LOANS AND SERVICES LTD
12.2021 - 08.2022
Senior Territory Sales Executive
Vodafone Idea
07.2021 - 12.2021
Senior Executive
Reliance SMSL Limited
10.2018 - 07.2021
Senior Territory Sales Executive
Idea Cellular Ltd, Aditya Birla Group
06.2015 - 10.2018
MBA - Finance & Marketing
Swami Vivekanand Subharti University
04.2001 -
Bachelor of Arts - Education & Sociology
CSJM
04.2001 -
12th - Hindi, English , Mathematics
Nehru Int Coll Gajner
04.2001 -
High School Diploma -
Bandana H S School
04.2001 -