MS Office
Chankey Yadav
After Sales Service
Ghaziabad
Summary
Encouraging and analytical problem-solver with a unique set of talents for excelling in team building, leadership, and motivation. Possess excellent customer relations aptitude and strong relationship-building skills that contribute to positively impacting company success through independent decision-making skills and sound judgment. Dedication to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
15
15
years of professional experience
Work History
Manager - Customer Service
Honda Motorcycle and Scooters India PVT LTD
07.2012 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with Dealers, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Representative
Amararaja Batteries Automotive Batteries Division
03.2011 - 06.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction to boost the sale
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Assistant Customer Service Manager
Maruti Service Master, Join Venture of Maruti Udyog
07.2009 - 02.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built partnerships with diverse internal teams and Service And Body shop departments to streamline processes.
- Contributed to team success by consistently achieving performance metrics for call resolution, response time, and customer feedback.
- Served as a key liaison between customers and internal departments to facilitate timely resolutions for complex issues or escalated complaints.
Education
B. E - Automobile - Automotive Engineering
Rustam Ji Institute of Technology
Tekanpur,gwalior 04.2001 -
Intermediate Certificate - PCM
Shri Vaishnav School
Indore, India 04.2001 -
High School Diploma -
Central School
Indore, India 04.2001 -
Skills
Complaint resolution
Accomplishments
- 2013- Service on Wheels First initiated (Customer on Door Service)
- 2014- Achieving best rating in CSI In Central Region.
- 2019- High No. Of ASC inaugurated -120Nos.
- 2020- Handling Dual responsibility (Area Manager and Dealer Development Head CRO) with target achievement 103% in all Parameter.
- 2022- Festival Business Plan Achievement by 110%
- 2023-24 YOY Growth In Assigning area by 18%
- 2024- Highest customer retention of 41% and growth of 19% YOY
Software
Listening music and collecting pen
- Soft Music is the first priority
- Personal collection of 800 Pens till date (Range vary from 2Rs to 4000Rs
Timeline
Manager - Customer Service
Honda Motorcycle and Scooters India PVT LTD
07.2012 - Current
Customer Service Representative
Amararaja Batteries Automotive Batteries Division
03.2011 - 06.2012
Assistant Customer Service Manager
Maruti Service Master, Join Venture of Maruti Udyog
07.2009 - 02.2011
B. E - Automobile - Automotive Engineering
Rustam Ji Institute of Technology
04.2001 -
Intermediate Certificate - PCM
Shri Vaishnav School
04.2001 -
High School Diploma -
Central School
04.2001 -
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