CHIKATI SAIKIRAN
Hyderabad
Summary
Results-oriented customer service representative with 1.4 years of experience skilled in handling high-volume calls, resolving complex issues, and exceeding customer expectations. Proven ability to build strong customer relationships, improve satisfaction, and contribute to team success. Adept at verbal and written communication, quickly building rapport with customers.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Process Associate
Genpact
Hyderabad
06.2023 - Current
- Recognized by management for providing exceptional customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Manage customer inquiries through phone and email channels
- Facilitated adherence to customer service standards and metrics
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Bachelor of Technology - Computer Science
Lovely Professional University
Phagwara Punjab04-2022
Intermediate - M.P.C
Narayana Junior College
Hyderabad04-2018
Skills
- Active listening
- Empathy
- Adaptability
- Multi-Task Management
- Complaint resolution
- Product Knowledge
Accomplishments
- Recently got promoted for SME and been awarded for best performer.
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Certification
- Apprenticeship Program Participation certificate.
Timeline
Process Associate
Genpact
06.2023 - Current
Bachelor of Technology - Computer Science
Lovely Professional University
Intermediate - M.P.C
Narayana Junior College
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