Deepanshu Paliwal
Bangalore
Summary
With more than three years of experience in EdTech. I specialize in program delivery and curriculum creation, consistently delivering exceptional learning experiences I am passionate about driving innovation and have achieved a notable NPS of 62% with corporate clients, including EXL and Cognizant. As a highly adaptable and proactive team player. I am dedicated to continuous growth and providing impactful solution
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager Program
upGrad
Bangalore
2023.10 - Current
- Delivered the Corporate training
- I was responsible for preparing the curriculum as per requirement and got an NPS of 62%.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure a smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
Senior Associate Program
upGrad Campus
Bangalore
2022.04 - 2023.09
- Improved end-to-end learning experience of the FSD program cohort, starting from enrollment to assisting the learners in their learning journey.
- Have handled more than 25 cohorts with almost 5000+ learners
- Analyzed data and created reports for senior management.
- Established relationships with key stakeholders across the organization.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
Associate Program
upGrad Campus
Bangalore
2021.08 - 2022.03
- Managed complete delivery of all the programs, including Data Science, Full Stack Development, Digital Marketing, etc.
- Analyzed user needs and system functionality to identify areas for improvement.
- Identified process improvements and implemented solutions to increase efficiency.
Learner Success Manager
Simplilearn
Bangalore
2021.01 - 2021.08
- Worked as a Teaching Assistant for the technology category.
- Guided best practices for success management.
- Resolved escalated customer issues on time, while maintaining high levels of professionalism.
- Drove customer escalations to resolution by engaging directly with clients.
Education
PGP in Management -
IMT Ghaziabad
Ghaziabad2023-10
Bachelor of Technology -
Lovely Professional University
Punjab, India07.2021
Intermediate - Science Education
St. Andrews School
Agra2016-01
Higher School -
St. Andrews School
Agra2014-01
Skills
- Team Management
- Leadership
- Python
- SQL
- Power BI
- Tableau
- MS Excel
- Client Handing
- Operations Handing
- Strategic Planning
- Operations Management
- Communications
- Stakeholder Management
- Conflict Management
Certification
- Programming, Data Structures and Algorithms using Python | NPTEL
- Tools of Data Science | upGrad
- Digital Marketing | Board Infinity
- Power BI | GrowthSchool
Languages
- English, Fluent
- Hindi, Mother Tongue
Accomplishments
- Star of upGrad Campus
Affiliations
- Dancing
- Reading
- Sports - Badminton and Cricket
Timeline
Assistant Manager Program
upGrad
2023.10 - Current
Senior Associate Program
upGrad Campus
2022.04 - 2023.09
Associate Program
upGrad Campus
2021.08 - 2022.03
Learner Success Manager
Simplilearn
2021.01 - 2021.08
PGP in Management -
IMT Ghaziabad
Bachelor of Technology -
Lovely Professional University
Intermediate - Science Education
St. Andrews School
Higher School -
St. Andrews School
- Programming, Data Structures and Algorithms using Python | NPTEL
- Tools of Data Science | upGrad
- Digital Marketing | Board Infinity
- Power BI | GrowthSchool
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