Hari Shankar E
Kannur,KL
Summary
Accomplished Subject Matter Expert with extensive experience in guiding consultants and enhancing operational efficiency at Techno Task. Proven track record as Supervisor of Rolling Stock at Maruti Suzuki Arena KVR, excelling in root cause analysis, strategy formulation, and quality management. Demonstrated expertise as a Troubleshooter at AEGIS and Client Service Support Associate at Prime Focus Technologies, overseeing content publishing operations and client project delivery. Core competencies include leadership, problem solving, active listening, teamwork, time management, collaboration, customer service, and adaptability. Committed to fostering professional growth and employee well-being while driving organizational success.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
Techno Task
04.2024 - Current
- Guided consultants to enhance working efficiency
- Streamlined teaching sessions to boost competencies and proficiency in junior staff
- Implemented strategies focused on employee well-being and professional growth
Supervisor of Rolling Stock
Maruti Suzuki Arena KVR
09.2019 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations
- Performed in-depth analyses of rolling stock incidents, pinpointing root causes.
- Formulated strategies to minimize downtime
- Ensured quality standards were upheld while managing cost-effective departments
- Established consistent contact points to ensure smooth coordination with management and external partners.
Troubleshooter
Aegis BPO
12.2018 - 03.2019
- Developed and implemented troubleshooting protocols for Jio services
- Devised strategies for better resolutions
Client Service Support Associate
Prime Focus Technologies
04.2015 - 11.2018
- Oversaw and streamlined content publishing operations on Hotstar
- Handled back-end CMS functionality
- Handled system operations within the CMS efficiently
- Supervising delivery of materials on Portal
- Supervised end-to-end client projects, guaranteeing timely delivery
Education
Networking N+ - Network And System Administration
Sankaracharya Education
Kannur, IndiaRedHat Linux
Zenith Perp
Mangalore, IndiaComputer Science - Computer Science
CJHSS
Kasaragod, KL01-2010
Skills
- Leadership
- Problem Solving
- Active Listening
- Team Work
- Time Management
- Collaboration
- Customer Service
- Adaptability
Cooking
Enjoy hosting dinner parties and experimenting with new recipes, often incorporating locally sourced ingredients.
Languages
Malayalam
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Advanced (C1)
Kannada
Upper intermediate (B2)
Tamil
Intermediate (B1)
Timeline
Subject Matter Expert
Techno Task
04.2024 - Current
Supervisor of Rolling Stock
Maruti Suzuki Arena KVR
09.2019 - 01.2024
Troubleshooter
Aegis BPO
12.2018 - 03.2019
Client Service Support Associate
Prime Focus Technologies
04.2015 - 11.2018
Networking N+ - Network And System Administration
Sankaracharya Education
RedHat Linux
Zenith Perp
Computer Science - Computer Science
CJHSS
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