Hemant Patel

Strengthened communication skills through regular interactions with others.

Cultivated interpersonal skills by building positive relationships with others.

End-to-End ownership of operations of the city. Hire, monitor, and manage a two-tier team of Area Ops Managers and Loan managers.
Handling Sales & Business Development of Assigned Zone.. Managing sales & business development activities of Gold Loans.
Drive and Implement Sales strategy for the Business to deliver Net Income in compliance with organization's goals.
Responsible to develop distribution network for the Zone and drive sales.
Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities.
Identifying the need of sales training, analyzing changing market trends, channel development etc. Also giving feedback & suggestions to the senior management
Ensure 100% retention on renewals and also ensure zero percent delinquency on the book.
Manage productivity by fixing productivity parameters for the Team, monitoring performance against set parameters and weekly review with the Team.
Increase penetration in retail market thereby increase in market share.
Conduct regular and detailed business reviews with team, to ensure business strategies are executed and Budgeted Numbers are achieved.
Responsible for managing growth and profitability of the channel.
Owning and delivering targets for key operating metrics- Efficiency, Productivity, fulfillment %
Single point of contact between the ground operations team and the central team. Coordinate with multiple stakeholders to solve
real-time escalations on ground
Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence
Ability to evaluate and hire key resources within the team • ⮚ Training and mentoring team members on a regular basis and giving them pointed feedback
Transaction audits with detailed performance measurement and providing feedback for improvement to team members
Managing more than 27 Loan Managers and 5 Team Leaders and 3 Area operation Managers.
Responsible for Business Development and the Portfolio Management for the Gold Loan Business for the assigned Zone.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Provided professional services and support in a dynamic work environment.

• Adaptable and proficient in learning new concepts quickly and efficiently.
• Cultivated interpersonal skills by building positive relationships with others.
• Developed and maintained courteous and effective working relationships.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Increased profit by streamlining operations.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Communicated with customers and vendors positively with particular attention to problem resolution.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
• Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.

• Developed and maintained quality assurance procedure documentation.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Liaised with vendors and end-users to uncover system optimization opportunities.