JERIN JOSEPH
KOTTAYAM
Summary
Accomplished Cluster Manager with a proven track record at MUTHOOTTU MINI FINANCE LTD, enhancing workforce planning and customer service. Excelled in staff management and problem resolution, significantly improving cluster performance. Skilled in employee development and active listening, adept at driving financial decisions and team motivation.
Overview
11
11
years of professional experience
Work History
Cluster Manager
MUTHOOTTU MINI FINANCE LTD
10.2023 - 07.2024
- Monitored facility managers and staff performance through quarterly review assessments.
- Provided weekly income and quarterly cluster reports to company headquarters.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
CLUSTER MANAGER
JMJ FINANCE PVT LTD
03.2023 - 10.2023
- Monitored facility managers and staff performance through quarterly review assessments.
Branch Head
VANCHINAD MICROFINANCE LTD
01.2022 - 03.2023
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
Risk Executive
BELSTAR MICRO FINANCE PVT LTD
05.2019 - 01.2022
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Relationship Officer
MAX VALUE CREDITS AND INVESTMENT
12.2017 - 05.2019
Relationship Officer
Muthoottu Microfin
07.2015 - 04.2017
SALES OFFICER
HDB FINANCE
07.2013 - 06.2014
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Education
BA ECONOMICS -
BASELIUS COLLEGE KOTTAYAM
Skills
- Workforce Planning
- Emergency Response
- Employee Development
- Customer Service
- Staff Management
- Problem-solving abilities
- Work Planning and Prioritization
- Problem Resolution
- Active Listening
Timeline
Cluster Manager
MUTHOOTTU MINI FINANCE LTD
10.2023 - 07.2024
CLUSTER MANAGER
JMJ FINANCE PVT LTD
03.2023 - 10.2023
Branch Head
VANCHINAD MICROFINANCE LTD
01.2022 - 03.2023
Risk Executive
BELSTAR MICRO FINANCE PVT LTD
05.2019 - 01.2022
Relationship Officer
MAX VALUE CREDITS AND INVESTMENT
12.2017 - 05.2019
Relationship Officer
Muthoottu Microfin
07.2015 - 04.2017
SALES OFFICER
HDB FINANCE
07.2013 - 06.2014
BA ECONOMICS -
BASELIUS COLLEGE KOTTAYAM
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