Kinith F A
Bangalore
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
2
2
years of professional experience
Work History
Service Manager
Ola Electric Pvt Ltd
Bangalore
08.2024 - 02.2025
- Adhered to customer service standards to foster satisfaction and retention.
- Provided technical support for hardware and software issues experienced by customers.
- Guided department employees on changes from management.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Investigated customer complaints regarding product defects and non-compliance with warranties.
- Resolved customer complaints related to insurance claim processing.
Warranty Manager
MY EV STORE
04.2023 - 06.2024
- Developed training materials for staff members responsible for managing customer inquiries about warranties.
- Provided technical support to customers regarding product warranties.
- Resolved disputes between customers, suppliers, sales representatives, and other stakeholders related to warranties.
- Monitored warranty costs and negotiated with vendors to reduce expenses.
- Maintained records of all product warranties and associated documentation.
- Compiled monthly reports on warranty performance metrics for senior management review.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Bachelor of Commerce -
Bangalore University
01.2022
PUC -
Pre-University
01.2019
SSLC -
KSEEB
01.2017
Skills
- Advanced Microsoft Office Skills
- Eagerness to Acquire Knowledge
- Punctual
- Productivity monitoring
- Reporting Expertise
- Quick learner
- Customer Complaint Resolution
- Team Management
- Effective Issue Resolution
- Verbal and written communication
- Customer Engagement
- Team leadership
- Strong communication and ethical judgment
- Attention to detail and critical thinking
Languages
Kannada
First Language
English
Upper Intermediate
B2
Hindi
Advanced
C1
Telugu
Advanced
C1
Tamil
Intermediate
B1
Accomplishments
- Won Prize in Dance Competitions.
- Won Prize in Basketball State level.
- Won prize in Commerce Feast Mock Stock.
Disclaimer
I hereby declare that all the details furnished above are true, complete, and correct to the best of my knowledge and belief.
Timeline
Service Manager
Ola Electric Pvt Ltd
08.2024 - 02.2025
Warranty Manager
MY EV STORE
04.2023 - 06.2024
Bachelor of Commerce -
Bangalore University
PUC -
Pre-University
SSLC -
KSEEB
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