Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
Generic
Neeraj Kumar

Neeraj Kumar

Mangalore

Summary

Strategic application support engineer skilled in providing efficient resolution to application issue through troubleshooting and performance enhancements. Offering several years of positive industry contribution to bring value to a professional role.

Overview

11
11
years of professional experience

Work History

Application Support Engineer

Tekion India Private Limited
09.2022 - Current
  • Providing dedicated support through email, understanding customer environments, executing custom requirements, and collaborating with product teams.
  • Investigated customer-reported errors using log files and other diagnostic tools.
  • Assisted customers in understanding product functionalities and features.
  • Handled chats, calls, and email tickets using TAP internal ticketing tool.
  • Managed all kinds of tickets, escalating to leads and managers when necessary for immediate attention.
  • Worked closely with the development teams.
  • Identified, diagnosed, and resolved application-related problems in a timely manner.
  • Provided production support to end-users in order to troubleshoot any problems they may be experiencing with the software applications.

Support Engineer

Stats-Perform (India) Pvt. Ltd
Bangalore
04.2021 - 08.2022
  • Monitor Stats Perform and Opta-Pro products, maintaining extensive knowledge of technical features to assist in problem assessment and resolution.
  • Aid engineering, client services, and account/success managers with enhancement requests.
  • Replicate the client issue and relay the steps followed to identify the issue to the concerned team.
  • Coordinating with internal teams to meet client requirements.
  • Providing client access to different sports competitions/reports in various Stats and Opta-Pro products.

Support Engineer (OTT Platform)

DAZN Media (India) Pvt. Ltd
Mangalore
05.2018 - 12.2020
  • Act as a single point of contact for phone calls and emails for DAZN specific event issues and queries.
  • Provide stats for the Duty Engineering Team to report on incident trends.
  • Publishing support documentation to assist staff with requests for information and provide staff training, if required.
  • Answer support queries from clients, account management, and remote offices in accordance with company policies and procedures.
  • Providing excellent communication by way of notifications and updates, both written and oral to the business and external parties.

Content Editor

Perform Media (India) Pvt. Ltd
Mangalore
09.2015 - 04.2018
  • Entering sports data into CMS, collecting player and team information, and gathering live scores of sports games.

Technical Support Executive

Uniquest Solutions
Mangalore
06.2013 - 04.2015
  • Assisting clients through Live chats and emails, handling technical and domain registration issues, troubleshooting client issues, and escalating issues as necessary.

Education

Bachelor of Computer Application -

Rabindranath Tagore University
Bhopal, Madyapradesh
09-2024

Diploma in Computers & Engieneering. (Backlog) -

Karnataka Polytechnic
Mangalore, Karnataka
07.2013

Skills

  • Service Now
  • VDP
  • JIRA
  • CMS
  • Sumologic
  • Postman
  • Kibana
  • Amazon S3
  • Athena
  • Root cause identification
  • Customer Support
  • Technical Troubleshooting
  • SQL

Languages

  • English
  • Hindi
  • Kannada
  • Tulu

Disclaimer

I hereby declare that the above particulars are true to the best of my knowledge and belief.

Timeline

Application Support Engineer

Tekion India Private Limited
09.2022 - Current

Support Engineer

Stats-Perform (India) Pvt. Ltd
04.2021 - 08.2022

Support Engineer (OTT Platform)

DAZN Media (India) Pvt. Ltd
05.2018 - 12.2020

Content Editor

Perform Media (India) Pvt. Ltd
09.2015 - 04.2018

Technical Support Executive

Uniquest Solutions
06.2013 - 04.2015

Bachelor of Computer Application -

Rabindranath Tagore University

Diploma in Computers & Engieneering. (Backlog) -

Karnataka Polytechnic

Similar Profiles

  • Vasuda Krishnamurthy

    Vasuda KrishnamurthyVasuda Krishnamurthy

    Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited

  • Saurabh Kumar Singh

    Saurabh Kumar SinghSaurabh Kumar Singh

    Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)

  • DEBAJIT HAZARIKA

    DEBAJIT HAZARIKADEBAJIT HAZARIKA

    SENIOR ENGINEER-PRODUCT SUPPORT at GAINWELL COMMOSALES INDIA PRIVATE LIMITED (FORMERLY TRACTORS INDIA PRIVATE LIMITED)SENIOR ENGINEER-PRODUCT SUPPORT at GAINWELL COMMOSALES INDIA PRIVATE LIMITED (FORMERLY TRACTORS INDIA PRIVATE LIMITED)

  • Veeresh Shetti M

    Veeresh Shetti MVeeresh Shetti M

    Management Trainee at Genpact India Private LimitedManagement Trainee at Genpact India Private Limited

  • JOSEPH P B

    JOSEPH P BJOSEPH P B

    Front Office Associate at Bambolim Beach ResortFront Office Associate at Bambolim Beach Resort

CREATE PROFILE
Neeraj Kumar