Pankaj Chauhan

• Handling North & West Delhi region along with one additional Cluster.
• Controlling the losses of rent & damages at the time of Submission.
• Published the daily allotment & submission report.
• Coordinating with operation & marketing team for the new offers.
• Creating the incentive schemes for the TLs as well.

• Managing and optimizing delivery routes for maximum efficiency
• Developing and implementing strategies to improve customer satisfaction and retention
• Leading and training teams to achieve exceptional performance and meet business objectives
• Collaborating with cross-functional teams to drive business growth and innovation
• Analyzing data and metrics to inform decisions and drive continuous improvement
  

Key strengths include:

• Team leadership and development
• Operational efficiency and optimization
• Customer-centric approach
• Data-driven decision making
• Collaboration and stakeholder management

Delivered consistent results in fast-paced and dynamic environments, with a passion for staying up-to-date on industry trends and best practices in last-mile delivery.

• Worked with sales and operations departments to facilitate communication and deliver personalized solutions to customers
• Built and maintained relationships with new and existing clients while providing high level of expertise
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
• Created and maintained databases to track customer discussions and preferences for accurate, updated records
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
• Monitored customer feedback and generated reports to identify areas of improvement

• Resolved customer grievances after sales
• Posted EOD Sales report
• Called on order cancellation data
• Assigned leads to sales associate

• Provided support to Client regarding their Technical and Non-Technical queries
• Managed customer centric operations and ensured customer satisfaction by achieved delivery and service quality norms
• Ensured that operations at the service points match the company's standards
• Part of the Priority Service that handled the important clients of the Firm
• Handled the Escalated customers from Touch points and Follow up for cases not resolved in SLA to closed within TAT
• Coordinated with Bank on behalf of Pine labs, as a single point of contact for all technical issue related to TID's & all escalation which is directly or indirectly related to Bank
• Coordinated with sales team and merchant for any new request and queries raised