Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Websites
Hobbies
Timeline
Generic

Piyush Bali

New Delhi

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Process Associate

Capgemini
Noida
10.2022 - 01.2024
  • Review, process, and manage insurance claims specifically related to specialty pharmacy services.
  • Collaborate with internal specialty pharmacy teams to obtain necessary information for claims resolution.
  • Investigate and address issues related to denied claims, rejections, and other insurance-related challenges specific to specialty pharmacy.
  • Provide clear and concise information regarding insurance coverage, co-pays, and billing for specialty pharmacy services.
  • Assessed resource requirements and allocated accordingly.
  • Offered expert technical guidance and established guidelines to enhance the performance of the Data Management team.
  • Provided backup support for the Data Operations Coordinator, ensuring seamless operations and maintaining data consistency.
  • Ensured quality standards and promptly resolved any issues.
  • Compiled and synthesized weekly/monthly reports, providing accurate and comprehensive data to inform strategic decision-making.
  • Demonstrated exceptional data management abilities by effectively maintaining and updating client information database.
  • Conducted comprehensive training sessions to onboard and educate new team members.
  • Displayed utmost professionalism and integrity in safeguarding confidential and sensitive

Customer Experience Analyst

Holiday Triangle Travel Private Limited
Gurugram
02.2019 - 07.2022
  • Utilized exceptional communication and interpersonal skills to efficiently resolve customer inquiries and concerns, achieving a 98% customer satisfaction rate.
  • Collaborated with cross-functional teams to devise and execute innovative customer service strategies, leading to a 15% boost in customer retention.
  • Employed CRM software to monitor and assess customer data, facilitating personalized and proactive customer engagement.
  • I need to work and resolve the escalations which were raised on the company's escalation platform from multiple different sources, like CEO Escalations, Legal Escalations, Social Media Escalations and Post-Trip feedback survey forms.

Education

BBA - Business Administration And Management

Jamia Millia Islamia
New Delhi, India
04-2018

Skills

  • Dispute Resolution
  • HTML
  • Verbal and Written Communication
  • Client Confidentiality
  • Lean Six Sigma
  • Data Entry
  • Report Analysis
  • Presentations
  • Process Analysis
  • Process Improvement
  • Advance Excel
  • Power BI
  • Cyber Security

Accomplishments

  • 24 Caret Certificate of Recognition from Client in Capgemini.
  • Won Gold in Inter College Sports Competition constantly for 3 yrs.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • Microsoft Excel 2013 Certification.
  • LinkedIn Cisco Cybersecurity Specialist (CCS) - Cisco Networking Academy.
  • Lean Six Sigma.

Websites

Hobbies

  • Cricket
  • Swimming
  • Video games

Timeline

Senior Process Associate

Capgemini
10.2022 - 01.2024

Customer Experience Analyst

Holiday Triangle Travel Private Limited
02.2019 - 07.2022

BBA - Business Administration And Management

Jamia Millia Islamia

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Piyush Bali