Hi, I’m
SACHIN. V. GOUDAR
Summary
- Result-oriented and Customer-focused professional with over 5 years of experience providing technical assistance and support for the customer queries and issues Looking to obtain a better position in a fast-paced organization where I can use my troubleshooting and multitasking skills will be fully utilized for the growth of the company. Technical and Professional Skills
- Good Knowledge on Schneider UPS, PAC, Electrical Distribution Devices.
- Hands on Experience on Zendesk Ticketing toll, BFO Salesforce Platform
- Key Account Management
- Customer Engagement.
- Good critical facilities diagnostic and problem-solving skills.
- Ability to handle overseas customers.
- Basic Tableau and Good knowledge on Ms Excel.
- Good communication skills (Oral & Written) and the ability to interact with global customers.
- Problem solving and data analytical approach.
- Team player.
Overview
6
years of professional experience
Work History
Schneider Electric It Business India Private LimitedBengaluru
Deputy Manager
07.2016 - Current
Job overview
- The global specialist in energy management and automation develops connected technologies and solutions to manage energy and process in ways that are safe, reliable, efficient and sustainable
- Monitor remotely connected critical equipment which support IT systems and components in the electrical distribution
- Troubleshoot the issue by leveraging the integrated ticketing platform followed by relevant incident and problem management
- Resolve the customer queries by answering incoming telephone calls, alerts, web-based incidents, and prioritizing customer’s support needs
- Manage and maintain the critical facility Monitoring Systems (monitoring and management of air-conditioning, UPS, generators, power usage, running health)
- Solving the Problem by understanding the issue and explain the technical information
- Providing technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) to customers on all available channels (ex: phone, email, chat, web) and prioritizing customer’s support needs
- Creating and managing knowledgebase based on validated solutions
- Evaluate and reproduce received technical questions, determine the causes and convey the solution to the reported problem
- Report Preparation and working on BFO Salesforce Lightening
- Material Procurement order and its order management till the release of sales order
- Call logs for services for site activities Like PPM
- Client consulting meetings to maintain engagement and increase long-term value
- Opportunity finding and converting it into valid Lead
- Key Account Management of the VIP customers
- Handling overseas customer like Australia, UAE, Thailand, Singapore Etc
- Project and Internships
- Hands on training on ‘Industrial SCADA and PLC Automation’ by RMJAutomation Solution and Training Pvt
- Ltd., Mysore for the duration of 2 days on 21st and 22nd March 2013 at ATME College of Engineering
- Certificate for participate in “AAVISHKAR”,a state level project exhibition held at VVIET,Mysore
- Certificate for participate in “K-NEW2012”, national level project exhibition held at CIT, Tumkur.
Skills
Account ManagementAutomationConsultingClientEmailEnglishHindiManagingMeetingsOrder managementPLCProcurementSalesSCADATechnical supportTelephonePhoneTroubleshoot
Timeline
Deputy Manager
Schneider Electric It Business India Private Limited
07.2016 - Current
J.S.S High School, Karnataka State Education Examination
S.S.L.C
Visvesvaraya Technological University
B.E from Electrical and Electronics
Education
J.S.S High School, Karnataka State Education Examination
S.S.L.C
Visvesvaraya Technological University
B.E from Electrical and Electronics