Raghavendra.MN

Currently Handling 8 stores

Stores Handling with Proper SOP

Ensuring package and perishable stock availability

Ensuring on time orders picking and on time Delivery As per SLA

Reporting to City Ops Head

In-store and Last mail Manpower Management as per orders projection

Complaints management with proper RCA

Stores Inventory management with proper audits and Proper inwards and outwards

Ensuring 100% fill rates from all my set of stores

Efficient management of the team with reduced attrition level, keeping them with high morale, and ensuring the maintenance of per ca-pita productivity as per the norms.

Planning product ranges and preparing sales and stock plans.

working closely with visual display staff and Supervisors to decide how goods should be displayed to maximize customer interest and sales;

Planning budgets and presenting sales forecasts and figures for new ranges

controlling stock levels based on forecasts for the season

Customer Service – In terms of bill value & conversion rate

Training Team—Trained CSA team on store operations

Sales Projection Planning

Maintaining standards of the company in terms of Merchandise flow & VM

Inventory Management – Indent, Shrinkage, Stock audit, MOQ / MIN MAX( at best to reduce the cost of the company)

monitoring slow sellers and taking action to reduce prices or set promotions as necessary;

analyzing previous season's sales and reporting on the current season's lines

Preparing & maintaining reports & records

Use of Business Intelligence & data analysis.

To ensure the compliance of critical Quality control standards across the store.

To conduct quality related audits and to set store specific action plan.

maintaining awareness of competitors' performance

Follow up on quality related complaints escalated by CCA & Supervisor.

Business development, tracking of various SKU based on item profitability report.

Tracking of Dump & Shrink in Department.

Interacting with Vendor & CWH for smooth supply chain logistics.

Set Audit formats for quality and quantity control at Store level. Fortnightly review with team.

Execution of process in Store

Space Management in terms of profitability per sq. Feet

Monitor operations stores from operations, performance, design and compliance point of view and suggest & deploy improvement

Identify useful data accumulated from multiple sources and take necessary actions

Foresee implications based on current data and trends

Be organized, apt and prompt in notifying the situation, problem solve and recur prevention

Train & direct associates for action and conformance of norms & practices

Conduct ops checklist based on SOP

Responsible for Ordering the Consumables for Site Consumption

Executing the Overall Task from Order Packing to Delivery of Goods to Customer.

Manpower Planning and Allocating Jobs/Duties for FC Associate

Improvisation of scalable processes with definite metrics to reap in productivity and overall efficiency.

Effective change management in operations to keep sync with dynamics of e- commerce business

Extremely analytical and quick grasp of complex situations. Deep diving into data for cause and effect analysis

Reporting Business Manager,

Manpower Management

Sales Target V/S Achievement

Responsible for achieving KRA, Shrinkage control.

Tracking and maintaining inventory level in store for all items required.

Proper Documentation of inventory Planning & handling of stock take process.

Reports on Daily, Weekly and Monthly Sales

Reports on sales against targets

Daily reports and Negative Stocks

Building a Database of loyal customer and communicate with them regularly for their Requirements and informing about schemes and Promotion happening in the store.

Daily PI for Key Shrinkage Sku’s.

Working on Slow Moving Sku’s.

Working on Delisted Sku’s.

Follow up on quality related complaints escalated by CSA & Supervisor

Customer Service – In terms of bill value & conversion rate

Business development, tracking of various SKU based on item profitability report

Manpower Management.

Sales Target V/S Achievement.

Maintenance activities, VM readiness, floor, cashiering and IT readiness.

Efficient management of the team with reduced attrition level, keeping them with high morale, and ensuring the maintenance of per capita productivity as per the norms.

Customer Service – In terms of bill value & conversion rate.

Training Team—Trained CSA team on store operations.

Sales Projection Planning.

Maintaining standards of the company in terms of Merchandise flow, plan-o-gram & VM.

Indent, Shrinkage, PIHV, MBQ (at best to reduce the cost of the company.

Preparing & maintaining reports & records..

Follow up on quality related complaints escalated by CCA.

Interacting with CWH for smooth supply chain logistics.

Set Audit formats for quality and quantity control at Store level. Fortnightly review of the same with CSA.

Execution of process in Store.

Coordinating with the Respective category/buyer team and adopting measures for the achievement of the target.

Lead, train & monitor performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.