Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Timeline
Generic
SIDDHARTH BASEDIA

SIDDHARTH BASEDIA

Gurgaon

Summary

Dynamic professional with extensive experience in client relationship management and sales strategy at Ofbusiness. Proven track record in driving revenue growth and enhancing customer satisfaction through data analysis and effective team leadership. Skilled in operational excellence, fostering cross-functional collaboration, and implementing successful business strategies to optimize performance.

Overview

6
6
years of professional experience

Work History

State Head - Customer Relations

Ofbusiness
MP
03.2024 - 05.2025
  • Oversaw raw material procurement and sourcing for optimal supply chain efficiency.
  • Developed and implemented a comprehensive customer relationship management strategy.
  • Led customer service initiatives to achieve high service delivery levels meeting SLAs.
  • Established processes for managing critical customer situations and analyzing feedback.
  • Collaborated with marketing, sales, and product development to enhance customer experience.
  • Utilized strong leadership and problem-solving skills to drive team productivity.
  • Managed time effectively to ensure timely completion of tasks and deadlines were met.
  • Employed data analysis to inform decision-making and improve service outcomes.

Regional Head

Dotpe Pvt Ltd
Bhopal
12.2022 - 02.2024
  • Monitored product performance metrics across retail locations to identify sales opportunities and challenges.
  • Organized regional conferences and trade shows to promote products and services.
  • Resolved customer complaints efficiently, fostering positive relationships.
  • Maintained industry knowledge to ensure competitive advantage.
  • Collaborated with marketing teams to create promotional campaigns that enhanced brand awareness.
  • Analyzed market research data to uncover expansion opportunities in new markets.
  • Performed regular reviews of operational performance against established benchmarks.
  • Identified acquisition targets to expand regional market presence.

City Head

Dotpe Private Limited
Pune/Bhopal
07.2022 - 12.2022
  • Addressed customer concerns and escalated critical issues to supervisors.
  • Demonstrated exceptional product knowledge, achieving high levels of customer satisfaction.
  • Developed project plans and communicated deadlines to ensure timely project completion.
  • Collaborated with team members to achieve targets while training employees for optimal performance.
  • Implemented successful business strategies that increased revenue and targeted new markets.
  • Cultivated lasting client relationships through strong issue resolution and communication skills.
  • Monitored progress by establishing plans, budgets, and measuring results.
  • Created effective business plans focusing strategic decisions on long-term objectives.

Assistant Manager

Dotpe Pvt Ltd
Nasper, Pune
04.2021 - 06.2022
  • Drove sales and generated leads for DotPe products across offline retail categories.
  • Supervised and mentored over 5 sales associates to improve field performance.
  • Managed complete sales cycle, including presentations, negotiations, and merchant onboarding.
  • Reported regularly to Zone Manager on city growth and expansion initiatives.
  • Participated in weekly co-founder meetings to strategize new product establishment.
  • Maintained comprehensive knowledge of company products to inform clients effectively.
  • Communicated with customers to gather insights on needs and preferences.
  • Coordinated cross-departmental efforts to enhance operational efficiency.

Account Manager

Dineout, TIMES Internet Ltd
Pune
05.2020 - 04.2021
  • Cultivated relationships with key stakeholders in restaurant and food and beverage sectors.
  • Executed precise cost calculations and delivered timely quotations to customers.
  • Maintained comprehensive records of sales and orders, ensuring process compliance.
  • Documented all customer interactions accurately within CRM system.
  • Formulated strategies to enhance revenue from existing accounts.
  • Applied problem-solving skills to effectively address challenges with difficult customers.
  • Tracked industry trends and recommended strategic adjustments accordingly.
  • Negotiated contracts with clients to maximize profitability and competitiveness.

Retail Manager

TIMES Internet Ltd
Pune
02.2019 - 05.2020
  • Expanded relationships with existing customers by proposing tailored solutions aligned with objectives.
  • Delivered necessary products and services, enhancing client retention rates.
  • Drove incremental revenue growth for Dineout through effective engagement with the merchant base.
  • Maintained positive customer relationships by providing exceptional service consistently.

Education

Master of Business Management -

DY Patil University
Pune
01.2019

Bachelor of Business Management -

SRM University
Chennai
01.2017

Skills

  • Sales strategy and development
  • Business development and growth
  • Client relationship management
  • Account management and negotiation
  • B2B and B2C sales
  • Data analysis and market research
  • Performance metrics and financial analysis
  • Operational excellence and revenue optimization
  • Cross-functional collaboration
  • Team leadership dynamics

Accomplishments

  • Awarded the 'Titan Award' for best sales in 2025
  • Awarded the title of 'Best Enterprise Sales Professional' in 2022-2023

Languages

  • English
  • Hindi

Personal Information

Date of Birth: 10/20/96

Timeline

State Head - Customer Relations

Ofbusiness
03.2024 - 05.2025

Regional Head

Dotpe Pvt Ltd
12.2022 - 02.2024

City Head

Dotpe Private Limited
07.2022 - 12.2022

Assistant Manager

Dotpe Pvt Ltd
04.2021 - 06.2022

Account Manager

Dineout, TIMES Internet Ltd
05.2020 - 04.2021

Retail Manager

TIMES Internet Ltd
02.2019 - 05.2020

Master of Business Management -

DY Patil University

Bachelor of Business Management -

SRM University

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SIDDHARTH BASEDIA