SOUVIK KHATUA
Kolkata
Summary
Results-driven Key Account Manager with 6+ years of cross-functional expertise in supply chain strategy, vendor ecosystem management, and large-scale field operations. Proven track record of building offline supply channels from the ground up, scaling multi-tiered field teams, and delivering consistent monthly supply targets across competitive urban markets. Adept at managing complex stakeholder networks, driving P&L accountability, and launching new vehicle categories across multiple geographies. Recognized by senior leadership as a high-ownership operator who translates strategic intent into measurable, ground-level results.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Everest Fleet Pvt. Ltd.
09.2025 - Current
- Lead and scale the FSE team for city supply operations, driving consistent pipeline growth through structured on-ground channel management and daily performance tracking.
- Oversee end-to-end sourcing, P&L management, and payment cycles for city-level supply channels - ensuring all vendor and FSE stakeholders perform to defined SLAs and business targets.
- Design and execute offline city-level supply strategies - encompassing partner mix optimisation, territory planning, and SLA frameworks to sustain long-term supply growth.
- Own process improvement and operational strategy for offline channel - deploying performance monitoring frameworks that enhance execution quality and reduce operational inefficiencies.
- Drive ATL & BTL campaigns across vendor and FSE channels for lead generation, brand visibility, and supply funnel expansion.
- Franchise Sourcing and Management for Offline sourcing and Vehicle management.
- Design, maintain, and Audit Vehicle and drivers' qualities, compliance, service standards, and safety.
- Franchise Audit, Training, Regulatory, and SOP adherence for performance management.
Lead Key Account Manager (Supply)
Uber India System Pvt. Ltd.
03.2021 - 08.2025
- Spearheaded monthly addition of 1,200 cars, 1,200 motorbikes & 80 E-ricks to Kolkata's business line via the Hero supply channel - consistently achieving city-level supply targets quarter after quarter.
- Built, led, and mentored a 20-member Field Executive team sourcing 200 cars and 80 motorbikes monthly; supervised 4 KAMs and 6 telecallers with structured KRA monitoring and weekly performance reviews.
- Managed 20+ external vendor stakeholders across all vehicle categories - owning full lifecycle: onboarding, P&L, payments, performance reviews, and short-term escalation resolution.
- Designed and maintained competitive intelligence dashboards, Compliance, SOP, and tracked supply KPIs, competitor benchmarks, and market share trends across East India geographies.
- Handled multi-city supply expansion and new product launches across eastern markets - coordinating cross-functional teams to meet aggressive go-live timelines.
- Executed ATL & BTL stakeholder engagement strategies to drive lead generation, partner retention, and brand-aligned supply channel growth across assigned territories.
Sr. Business Development Executive
Vedantu
10.2020 - 02.2021
- Drove B2C sales of 21 units monthly through disciplined, multi-channel lead conversion - leveraging calls, email, WhatsApp, and SMS to nurture and close prospects efficiently.
- Managed post-sale escalation and customer support workflows, ensuring high satisfaction scores and minimising churn through proactive follow-through and timely resolution.
- Recognised as top performer for Jan & Feb - generated Rs.5L in revenue through high-velocity pipeline management and best-in-class conversion execution.
Demand Manager
OYO Hotels and Homes Pvt. Ltd.
10.2018 - 09.2020
- Acquired and retained new corporate accounts by generating 100+ monthly leads across multiple channels - converting prospects into long-term, revenue-generating partnerships.
- Managed a portfolio of 50 SME corporate accounts across East India - driving monthly revenue generation, P&L tracking, and payment reconciliation with full accountability.
- Resolved post-sale operational escalations, P&L discrepancies, and stakeholder payment issues - maintaining high client trust and consistent account health metrics.
Education
B.Tech - Electrical Engineering
CIEM Kolkata
Kolkata, India01-2018
Skills
- Key Account Management
- Vendor Sourcing and Management
- Performance Dashboard
- Advance Excel & MS Docs
- Business Operation Excellence
- SLA Design, Compliance, and Process
Languages
- English
- Hindi
- Bengali
Timeline
Assistant Manager
Everest Fleet Pvt. Ltd.
09.2025 - Current
Lead Key Account Manager (Supply)
Uber India System Pvt. Ltd.
03.2021 - 08.2025
Sr. Business Development Executive
Vedantu
10.2020 - 02.2021
Demand Manager
OYO Hotels and Homes Pvt. Ltd.
10.2018 - 09.2020
B.Tech - Electrical Engineering
CIEM Kolkata