Vinetha Jasmin D Souza
Yelwala
Summary
To seek an opportunity to work with a team, which embodies the spirit of passion towards development, being a committed team player and contributing towards the growth of the organization and to further enhance my personal capabilities by learning from the new exposure within the structured framework of the organization
Overview
14
14
years of professional experience
Work History
Process Specialist
Infosys BPM Limited
06.2022 - Current
- Understand, analyze, and document existing business processes.
- Identify process gaps, inefficiencies, or non-compliances.
- Ensure processes are followed as per the standard operating procedures (SOPs).
- Participate in transition activities of new processes.
- Identify opportunities for process improvement and automation.
- Suggest changes to increase efficiency, reduce turnaround time (TAT), and enhance accuracy.
- Work closely with the Quality or Transformation team to implement Lean, Six Sigma, or automation practices.
- Act as a point of contact between the client and operations team.
- Handle process-related queries from clients or internal teams.
- Provide regular updates and reports (daily, weekly, monthly) on process performance metrics.
- Conduct or support training and knowledge transfer for new team members.
- Maintain and update SOPs and process documentation.
- Share process knowledge with cross-functional teams when needed.
- Ensure adherence to quality standards and SLA (Service Level Agreement) metrics.
- Perform quality checks or audits to maintain high process accuracy.
- Highlight risks or non-compliance issues and support in resolution.
- Collaborate with internal stakeholders like Operations, Quality, and Transition teams.
- Coordinate between onshore and offshore teams, if applicable.
- Individual Extra Miler Award (March 2024)
- Team Extra Miler Award (October 2023)
Assistant Manager
Kotak Securities LTD
01.2014 - 05.2017
- Case logins, Documentation validation for D-Mat account creation and Bank Accounts.
- Responsible for complete office Administration.
- Petty cash management.
- Client handling and come up with solutions for their issues and concerns.
- KYC updating brokerage IPO’s.
- MIS Management of All branches under the cluster Head umbrella.
- End to End travelling and reimbursement process of sales team and Cluster Head.
Senior Executive (Transaction Assistant)
HDFC Bank Ltd
01.2012 - 01.2014
- Compete ownership of Loan Disbursement process for Micro finance.
- End to end KYC Updating and validation process.
- End to End customer online profile creation.
- Handling customer queries and front office Management.
- Coordination with Sales Executive team for loan approval process and escalation management.
Education
Master of Business Administration - Finance
VTU
Bachelor of Commerce - Finance and Taxation
Mysore University
Personal Information
- Date of Birth: 02/20/XX
- Marital Status: Married
Accolades And Achievements
- Diploma in E-Office Management and Tally 9.0
- Completed 1 Ops Training
Employment Profile
- Infosys BPM Limited, Process Specialist, 06/01/22, Present, Understand, analyze, and document existing business processes., Identify process gaps, inefficiencies, or non-compliances., Ensure processes are followed as per the standard operating procedures (SOPs)., Participate in transition activities of new processes., Identify opportunities for process improvement and automation., Suggest changes to increase efficiency, reduce turnaround time (TAT), and enhance accuracy., Work closely with the Quality or Transformation team to implement Lean, Six Sigma, or automation practices., Act as a point of contact between the client and operations team., Handle process-related queries from clients or internal teams., Provide regular updates and reports (daily, weekly, monthly) on process performance metrics., Conduct or support training and knowledge transfer for new team members., Maintain and update SOPs and process documentation., Share process knowledge with cross-functional teams when needed., Ensure adherence to quality standards and SLA (Service Level Agreement) metrics., Perform quality checks or audits to maintain high process accuracy., Highlight risks or non-compliance issues and support in resolution., Collaborate with internal stakeholders like Operations, Quality, and Transition teams., Coordinate between onshore and offshore teams, if applicable., Individual Extra Miler Award, 03/01/24, Team Extra Miler Award, 10/01/23
- Kotak Securities LTD, Assistant Manager, 01/01/14, 05/01/17, Case logins, Documentation validation for D-Mat account creation and Bank Accounts., Responsible for complete office Administration., Petty cash management., Client handling and come up with solutions for their issues and concerns., KYC updating brokerage IPO’s., MIS Management of All branches under the cluster Head umbrella., End to End travelling and reimbursement process of sales team and Cluster Head.
- HDFC Bank Ltd, Senior Executive (Transaction Assistant), 01/01/12, 01/01/14, Complete ownership of Loan Disbursement process for Micro finance., End to end KYC Updating and validation process., End to End customer online profile creation., Handling customer queries and front office Management., Coordination with Sales Executive team for loan approval process and escalation management.
Timeline
Process Specialist
Infosys BPM Limited
06.2022 - Current
Assistant Manager
Kotak Securities LTD
01.2014 - 05.2017
Senior Executive (Transaction Assistant)
HDFC Bank Ltd
01.2012 - 01.2014
Master of Business Administration - Finance
VTU
Bachelor of Commerce - Finance and Taxation
Mysore University